Green Geeks Green Web Hosting Purchased VPS server for our domains. Server did not function properly. Techs did not resolve problem Agoura Hills California
After about three years with hostmonster.com and some of the worst tech support and problems with hosting I have had in about 30 years we moved our domains to greengeeks.com. I spoke with persons at Green Geeks a couple of times at length over the phone to determine if they could deliver better hosting service, tech support and overall better customer support. Green Geeks were convincing and I decided to transfer our domains there that are our corporate website and radio show website.
About seven days later our domains were transferred and fully resolved online so I started to build word press pages onto the domains on the VPS server we paid for. Immediately same day had trouble with memory issues on the server. This was on the weekend. I contacted tech support and they started a trouble ticket that I had no response from until today. Monday. The response was bad. They claimed that the server was my responsibility basically and I would have to solve the memory problem myself. I logged in and did what I could and according to research about the problem online but to no avail.
Contacted tech support again and got the run around again. Put in a ticket and even hours later no solution. By this time my radio show website and our corporate website had been down about a week or more due to the time to transfer the domains to Green Geeks. As the day wore on and I realized our online business was just without much hope I made a few more calls to Green Geeks and I was very upset. I have been developing my company business web presence online for seven years and my company recently got a deal with a large internet radio network that is syndicating our shows to their networks with 3 million listeners this year. Finally my many years of work will be paying off.
However I have about eight weeks to get our show sites online and re-structure them for the new website traffic from 3 million listeners etc. Our sites being down even one week has surely degraded our rankings. Toward the end of the day I got a very disturbing phone call from Josh Dargie. Operations Manager at Green Geeks. Before I could say much he launched into a very psychotic dissertation of why I don't need a VPS and was actually yelling and at one point screaming at me when I tried to stop his ranting and let him know I had cancelled the VPS and that I have a solution I am happy with.
When he realized I was not interested in what he had to say he said: 'if you don't listen to me for 15 minutes I will terminate your account'. So he basically held my business that has already been down for over a week online hostage so I would have to listen to him rant and yell lots of information about VPS servers and why I don't need one etc, etc. Which I did since my business can't afford another seven days of downtime transferring domains. Nothing he said made a difference or much sense to me as I had already cancelled the VPS service he ranted about for 15 minutes forcing me to listen or have my account terminated.
When I later replied to Josh Dargie's E-Mail he sent after the psychotic phone call informing him of my intention to get my attorney involved for my business losses he further threatened to terminate the hosting account if I continued to talk about litigation for my losses. I did also ask one other person as well as Josh Dargie for contact info to the CEO of Green Geeks; Trey Gardner they both refused and Josh stated in E-Mail that a lawsuit is nonsense and he would terminate my hosting account if I kept talking about litigation against Green Geeks. We are certainly going to find a reasonable hosting company that has the best interest of our business in mind and shows it.