Green Geeks GreenGeeks.com Shut down our website until we clear off files infected by a virus on their server. Agoura Hills California
Green Geeks have again shut down our website due to their server being compromised by a trojan or virus. They suspended our site with nothing showing but a '404' error until we go into Cpanel and find the affected files on our account and remove them.
We pay for 'managed hosting' with Cpanel access. The hosting company are supposed to provide security, virus protection etc in a managed hosting situation.
Never in 30 years of managing my own websites, design etc have I had a hosting company basically hold my website hostage until we clean up after a virus, trojan attack that occured on their server.
They even provided us a list of affected files but insist that we have to login and find the files and remove them again in a 'managed hosting' situation.
Yet another lame hosting company that obviously just do not want to do any work themselves but they want to get paid.