Complaint Review: Green Ivy Publishing

My rippoff complaint with Green Ivy Publishing is their failure to live up to our contract. Yes-my book was published, but not without anguish and the following paragraphs show. Since my book was released 3 weeks ago, I have been unable to communicate with anyone at the company about marketing, press releases, discount books for me to purchase, and most important-sales information. There was no method for royalty dispersment arranged prior to or since book release. I know there have been sales through Amazon-but what has happened to my portion? Is it paid quarterly and to where? What is the method for tracking sales?

Essentially, I want the company representative to call me and provide what I paid for. I really do not want to get an attorney involved-but I will.

This is a brief overview of my experience.

Like many self publish authors, I sent a sample of my manuscript to at least 5 hybrid publishing companies. The representative from Green Ivy was the first to contact me-almost immediately after I submitted my information. This was January of 2015. I next submitted my manuscript and within two weeks had a phone appointment with David the creative editor and the sales gentleman (I can't remember his name).

According to David, Green Ivy only accepted %35 of all submissions and lucky me-I was one of those who manuscript showed promise. David was ernest and provided many suggestions-mostly to double the size (at least 40,000 words). He also made other suggestions which I happily agreed to do.

Money was discussed next with a detailed description of what Green Ivy would do for me in the way of editing, cover design, formating, printing, and marketing.

I completed my payment plan within the agreed seven months and also completed my manuscript-which I submitted. However, David no longer worked at the company, either did Taylor-my project editor. I was assigned to Michelle-who did absolutely nothing and never contacted me.

It was actually Darleen who help most, but she was restricted to format editor. I emailed, called everyone I could until I finally was contacted by Brittany-senior editor. She sent my manuscript to Tom-editor-who provided excellent feedback and once corrections were completed my book would be set up for graphic design. I did receive an email from Tyler in design center the end of November asking me for bio, pictures, synopsis, and so forth which I submitted immediatly.

My final edits were completed end of December and Brittini was sending them on to Tyler. From that point I heard nothing from anybody. February 4th I contact Brittini asking for help in that Tyler had not contacted me. She did try and sent me email-but still nothing. Several weeks later, after many email and phone messages without response, I sent a scathing message to customer service. Immediately, someone named Jay called me to ask what the problem was because Brittini was busy. I tried to explain-but he said he couldn't help-he was rude-said what ever my problems were-they had nothing to do with him and he was too busy with other things to be of any assistance. He hung up on me.

Finally Tyler contacted me-and we put together a cover that I really liked and the manuscript with cover went to format. That was April 4th and on April 11the the book was published.