Complaint Review: Green Light

here's the commucation between myself and greenlight. it's been 2 months and i still have not received the refund. This can be found on their existing enquiry site.

Ticket Number: 423
Status Re-Opened

Date Opened Monday 7th May 2007 16:00
Keycode C972209688
Your Enquiry i was billed 20.96 for a 9.99 unlock code. WHY? and i havent received the code. could i get it today please.? could someone please please call me today, monday, may 07, 2007

Your receipt code is:
C972209688
Please make a careful note of this as you may be asked for it if you have any enquiries in the future.

Details of your purchase are as follows:

Product Name: Motorola IMEI Credit
Price: 9.99

Thank you for purchasing our Motorola Unlocking via IMEI Code service.

Your IMEI Unlock code will be generated and emailed to you within the next 24-72hrs This service is slower but guaranteed to unlock your handset.

Thank you for using our service!
Motorola Unlocked
part of the Mobile Unlocked network
Once again, thank you for buying from Green Light.

Best Regards,
The Sales Team
Green Light Hypermarket

UPDATE
Updated By Green Light Support
Date / Time Monday 7th May 2007 16:00
Notes If you experiencing difficulty with your unlocking codes please go to the unlocking support form where the unlocking team will be able to assist you. You can find the unlock support contact form at http://www.unlocksamsung.co.uk/contactus.asp

UPDATE
Updated By Customer
Date / Time Thursday 31st May 2007 02:28
Notes this is a reminder to refund for the following tranaction:Details of your purchase are as follows: Product Name: Motorola IMEI Credit Price: 9.99 Thank you for purchasing our Motorola Unlocking via IMEI Code service. Your IMEI Unlock code will be generated and emailed to you within the next 24-72hrs This service is slower but guaranteed to unlock your handset. Thank you for using our service! Motorola Unlocked part of the Mobile Unlocked network Once again, thank you for buying from Green Light. Best Regards, The Sales Team Green Light Hypermarket 05/03/2007 Debit: $19.88 from merchant 2683639 GREEN LIGHT 08707 459131 GBR With Card $19.88

UPDATE
Updated By Customer
Date / Time Thursday 31st May 2007 02:36
Notes I received an email which indicated that your company was unable to find a code to nlock the V3r locked on T Mobile. I made several request for an immediatee refund which I have for your veiwing if necessary. In yout agreement on lone it read that a refund will be applied back to the card with in 72 hours. the person whom i communicated with informed me that the statement in your agreement was not accurate and that it would take up to 28 days. In an effort to make sure the case does not close before 28 days, I am sending reminders. Once, again; please refund $19.99 to the credit card ending in 1606 for the email address, Thank you for your assistance with this matter.
UPDATE
Updated By Customer
Date / Time Thursday 7th June 2007 16:44
Notes REfund has not posted to account. I am presently online with CC company. It has been more than 78 hours as per online agreement and email agreement of up to 28 days.

UPDATE
Updated By Customer
Date / Time Sunday 17th June 2007 16:23
Notes please apply refund to cc as agreed on May 7, 2007. Your representative responded in the email that it would be credited back to the card with in 28 days. Sufficeint time has elasped. Today is June 17,2007.Please credit the full $19.99 to my credit card ending in XXXX

UPDATE
Updated By Customer
Date / Time Sunday 8th July 2007 02:52
Notes July 7, 2007 - Please credit full amount of #19.99 to my credit card. Your company was unable to provide me with the service ordered. As per your online policy and email, REFUND would be credited back with 72 hours. thank you for your assistance.

Margaret
Huntsville, Texas
U.S.A.