Print the value of index0
  • Report:  #826459

Complaint Review: Green Mountain Coffee

Green Mountain Coffee Keurig, Cafe Escapes (Sneaky adulteration with Splecccchhhhda) Waterbury, Vermont

  • Reported By:
    60srad — Reisterstown Maryland United States of America
  • Submitted:
    Sun, January 22, 2012
  • Updated:
    Sun, August 25, 2013
  • Green Mountain Coffee
    33 Coffee Lane
    Waterbury, Vermont
    United States of America
  • Phone:
    802-244-5621
  • Category:
*Consumer Comment: You certainly sound like a 60's radical....bet you still have your peace symbol... *General Comment: Subterfuge? *Author of original report: Is your doctor well-versed enough in organic chemistry to know the DNA-altering properties of carbon-chlorine bonds? *Author of original report: Thanks immensely for your "constructive" comments :P *Consumer Comment: This Is A Crackup.... *General Comment: Nope, I voted for Obama, and will do so in the next election *Author of original report: "Due diligence" my you! *Author of original report: So that makes you a "liberal"? I hardly think so. *General Comment: Did not say I was a liberal, just saying I am not in the GOP *Author of original report: "Absurd" complaints? More like absurd responses. *Consumer Comment: You guy's missed it... *Author of original report: Inflate me, Richard Head *Author of original report: No trolls on the BBB (your sworn enemies, I take it, given your neanderthal attitude) *Author of original report: Now I remember why I said "Eff this site" 10 years ago *Consumer Comment: comment *Author of original report: I know why you're posting here *Consumer Comment: comment *Consumer Comment: A "troll" is different than a flamer *Author of original report: A flaming a*****e is different FROM a flamer *Author of original report: Wow, a Master's and a Ph.D! *Author of original report: Your "degrees" must be in business, because you can't mind your own *Consumer Comment: To the OP - do you have any other posts on this site? *Author of original report: I'll let you determine that, since you have so much time on your hands *Consumer Comment: When I'm watching porn sites, it isn't *time* that I am getting on my hands *General Comment: Allergies

You would expect a product that has been adulterated with the foul-tasting chlorinated sugar SUCKralose to be labeled as "diet" at the very least, or with a huge Mr. Yuk symbol if you're like me.  I see from reviews on Amazon that I'm not the only one who resents this common craporate practice (Coca Cola's Nestea Pomegranate Iced Tea is merely one of several other examples).  I bought Cafe Escapes Dark and Milk Hot Chocolates in K-Cup packages shortly after I bought the machine, but it was just last week when I tried one (the dark) for the first time.  Except for one my wife bought at McDonalds, I had never tasted such a gross imitation of hot chocolate.  I looked at the ingredient list and, to no surprise, found the culprit, sucralose, as the last ingredient.  There is no excuse for this whatsoever (in fact, in the case of the Nestea, the first ingredient was HFCS!)

I called Green Mountain's customer service and was told to take it back to the store where I had bought it, which I found unacceptable.  Why should I waste my gas trying to return an opened product to a store where I MIGHT have bought it, if memory serves me correctly, and they MIGHT agree to refund my money. No, I demanded that THEY authorized the return and refund me the full suggested retail price as compensation for their subterfuge.  These craporate robots refused and countered by saying that the product was not labeled "natural," so they could put whatever they wanted into it, no matter how vile.  (Not that a "natural" label would have mattered, since even Hansen's "Natural" Soda contains this Frankenfood.)

I finally faxed a complaint to the CEO, to which I have yet to receive a response:

Dear
Sir:

It seems quite clear from several unsatisfactory conversations I have had with your customer service department that there exists a universal complacency among those representatives with dishonest and borderline hostile labeling (or lack thereof) on products like the Cafe Escapes Milk and Dark Hot Chocolates, namely the fact that the
adulteration with the foul-tasting chlorinated sugar sucralose appears nowhere on the packaging except for being hidden at the bottom of the ingredient list. It does not even qualify as merely marginally deceitful, as it might if it were touted as a low calorie product.

I cannot say that I am surprised by this attitude, which I find to be endemic to the current business climate, which has gone from the pre-Reagan philosophy of The customer is always right to the present-day There's a customer born every minute. I, for one, will be using my Keurig machine exclusively with the adapter that allows me to substitute the large hoard of Gevalia Kaffe I have accumulated, rather than purchase products from a company that
refused to rectify the matter by sending me an authorization to return this defective product for a full refund of the suggested retail price, since I am unable to return it to whatever merchant sold it to me without the receipt I navely discarded weeks before trying this grossly inferior product.

Disgustedly,

25 Updates & Rebuttals


Bubba

Hazleton,
Pennsylvania,

Allergies

#26General Comment

Sun, August 25, 2013

While I don't fully agree with the original post,some people like myself are severly allergic to sucralose. If this were the case Mr 60s should have read the ingredients prior to purchasing.I also have celiacs,therefore I must read ingrediants on just about every thing I buy.


Steve

USA

When I'm watching porn sites, it isn't *time* that I am getting on my hands

#26Consumer Comment

Sun, January 29, 2012

And I never get bored of them. 


60srad

Reisterstown,
Maryland,
United States of America

I'll let you determine that, since you have so much time on your hands

#26Author of original report

Sun, January 29, 2012

and get bored with using them exclusively on porn sites.


Steve

USA

To the OP - do you have any other posts on this site?

#26Consumer Comment

Sat, January 28, 2012

Would love to see some of your other work. 


60srad

Reisterstown,
Maryland,
United States of America

Your "degrees" must be in business, because you can't mind your own

#26Author of original report

Sat, January 28, 2012

Just like the first a*****e who stuck his dimwitted comments in here.


60srad

Reisterstown,
Maryland,
United States of America

Wow, a Master's and a Ph.D!

#26Author of original report

Sat, January 28, 2012

In what? Cake courses? You don't have the intelligence to have one in Organic Chemistry with postdocs in Polymer Science and Computer Science/Artificial Intelligence.


60srad

Reisterstown,
Maryland,
United States of America

A flaming a*****e is different FROM a flamer

#26Author of original report

Sat, January 28, 2012

Especially flaming a**holes who don't even know correct English.


Steve

USA

A "troll" is different than a flamer

#26Consumer Comment

Fri, January 27, 2012

If someone is flaming you, that is not the same as a troll. A troll is someone, like the OP, who just tries to get people's goat. I'll give him credit - he sure got mine!

But to all other readers, note that this guy is not for real. He is just screwing with you. 


Jeanski

Buffalo,
New York,
USA

comment

#26Consumer Comment

Fri, January 27, 2012

"You have no life outside of trolling. I'm 63, and I'm still programming for a living, know-it-all bimbo."

"Bimbo"? Seriously??  You can tell when people are losing an argument (think Chuckie :-)) because they resort to name calling that reveals the true nature of their thought process (or lack thereof).

I am not now, nor have I ever been, a bimbo.  I'm 55, a working professional, and a responsible adult.  I graduated summa c*m laude from both my master's and doctoral programs. So "bimbo" isn't a word that's ever been used to describe me.

Right after I posted my last comment I was reminded by the ones about Keith Frieburg.  The level of ridiculousness was pretty much the same.

And I don't "troll".  I review ROR for things that might apply to me or that strike me as worth a good chuckle.  Guess which one YOU are?


60srad

Reisterstown,
Maryland,
United States of America

I know why you're posting here

#26Author of original report

Fri, January 27, 2012

You have no life outside of trolling. I'm 63, and I'm still programming for a living, know-it-all bimbo.


Jeanski

Buffalo,
New York,
USA

comment

#26Consumer Comment

Thu, January 26, 2012

I'm not even sure why I'm posting here, except to say that this is definitely one of the most hilarious posts I've read in a long time!  Anyone who was a 60's rad is probably in his late 60's by now, so maybe we can chalk this up to the beginnings of dementia?




60srad

Reisterstown,
Maryland,
United States of America

Now I remember why I said "Eff this site" 10 years ago

#26Author of original report

Wed, January 25, 2012

I should have known better than to rely on any recommendation found in the Republican's Digest, to whom I'll be writing at rd.com (another former gathering place for moronic trolls).  The BBB complaint to Coke, which I thought had crashed their website, did go through, and in appreciation for my constructive, if snide, criticism, they're sending me coupons for 5 12-packs of any soda I choose.

Have a "nice" market-driven life, teabaggers. :P


60srad

Reisterstown,
Maryland,
United States of America

No trolls on the BBB (your sworn enemies, I take it, given your neanderthal attitude)

#26Author of original report

Tue, January 24, 2012

This notification is in regards to your complaint submitted on 1/21/2012
11:08:36 AM against Green Mountain Coffeee Roasters, Inc.. Complaint #
8889113.

Your complaint has been sent to the business for their
response. Once the business responds to BBB, we will notify you via
email and provide you with the response.

The text of your
complaint may be publicly posted on BBBs Web site (BBB reserves the
right to not post in accordance with BBB policy). Please do not include
any personally identifiable information when you tell us about your
problem or in your desired outcome. By submitting your complaint, you
are representing that it is a truthful account of your experience with
the business.


60srad

Reisterstown,
Maryland,
United States of America

Inflate me, Richard Head

#26Author of original report

Tue, January 24, 2012

Guess which finger I'm holding up to you three ignorant trolls.


Mike

Rancho Santa Margarita,
California,
U.S.A.

You guy's missed it...

#26Consumer Comment

Tue, January 24, 2012

This has NOTHING to do with the ingredients in the Hot Chocolate, that is just as they say a "Red Herring".

This is a case where the OP bought this Hot Chocolate at a store and probably didn't pay anywhere near FULL Price.  This is why they don't want to go to the store, instead they want to be refunded the FULL Suggested Retail price.  Where this extra money is just a plus for the OP.   They even try to put in the silly claim of wasting gas to return it as a reason why he should be able to ship it to them.  Because we all know that anyone who claims to be a 60's Radical probably doesn't even have a car.  Or if they have a car it doesn't even run on fuel.

Then there is a question as to if he even bought it.  After all he even admits he "MIGHT" have bought it.

Now, granted it is a lot of work for just a few dollars.  So for their Return on Investment I give him about a 2, but for a 60's radical that is actually pretty good.  As for creativity I give him about an 8


60srad

Reisterstown,
Maryland,
United States of America

"Absurd" complaints? More like absurd responses.

#26Author of original report

Tue, January 24, 2012

> on this site there are so many absurd complaints

Between you and the other dimwit who felt compelled to troll, it's difficult to decide which is the more absurd of the two. If you need to get your rocks off, go find a porn site.


Steve

USA

Did not say I was a liberal, just saying I am not in the GOP

#26General Comment

Mon, January 23, 2012

And again, politics has nothing to do with this. 

It *is* depressing that America's vocabulary has degraded to the point where the term "due diligence" is considered verbiage. 

Anyway, I am sure that, with time, the hurt you have experienced will lessen from this tragic incident. 

I put the chances that I am being trolled at 90%, but yet I cannot resist. This is a really good one. Then again, on this site there are so many absurd complaints it is often hard to tell.  


60srad

Reisterstown,
Maryland,
United States of America

So that makes you a "liberal"? I hardly think so.

#26Author of original report

Mon, January 23, 2012

You must be extremely pleased with Obama's market-based non-solutions to market-caused problems.  So you throw away things you were suckered into buying?  I was raised better than that.  Despite his voting for Tricky d**k to keep McGovern from ending the war and increasing social programs, my father knew better than to put up with something like this, and he taught me that anyone with principles can and will fight ****ty Hall.


60srad

Reisterstown,
Maryland,
United States of America

"Due diligence" my you!

#26Author of original report

Mon, January 23, 2012

We're not talking about investing in a multi-level scam or a Ponzi Street offering, so can the conartistive verbiage.


Steve

USA

Nope, I voted for Obama, and will do so in the next election

#26General Comment

Mon, January 23, 2012

Besides, this has NOTHING to do with politics. How did you find out it contained Sucralose? I'd imagine from the ingredient list. While *I* usually do not read the ingredient list of something before I buy it, I also don't fly off the handle when I don't like something; I'll just chuck it. 

I am starting to think you are just pulling our leg. Nobody who really gave a crap about what they ingest (not to mention cared about what their coffee tastes like) would drink these "coffee pods" anyway; they would buy organic whole-bean coffee and grind it right before brewing. If this is a troll, well done my man!

BTW, name calling ("Gaping Orifice Party", "SUCKralose," etc) is about as immature as it gets. 


60srad

Reisterstown,
Maryland,
United States of America

Thanks immensely for your "constructive" comments :P

#26Author of original report

Mon, January 23, 2012

Like the other poster, I can see that you too are a member of the Gaping Orifice Party.  I'm sure you check every label to make sure the product doesn't contain what you have for brains.


Jim S

Anaheim,
California,
United States of America

This Is A Crackup....

#26Consumer Comment

Mon, January 23, 2012

I have to tell you... this one is as funny as any of the ROR's I've read in the last month.  To the OP, the saying, "the customer is always right," was and has always been a myth.  If the customer were right every simgle time, a business would have to shut its doors.  The reality is the customer has a choice.  If the customer wishes to purchase a product, the customer must exercise their share of due diligence, and the ability to do that today is easier than in the 1960's..  If you are that sensitive about the types of chemicals you wish to put into your body, the amount of due diligence you need to exercise increases.  You have the ability, you simply failed.

This is not a rip off.  In the future, look more carefully, and save your receipts.


60srad

Reisterstown,
Maryland,
United States of America

Is your doctor well-versed enough in organic chemistry to know the DNA-altering properties of carbon-chlorine bonds?

#26Author of original report

Sun, January 22, 2012

In that case, you wouldn't mind if I sprinkled some of the cyclamate I smuggled in from Canada in your hot chocolate, since it has no aftertaste whatsoever.  By your "logic," all I would have to do is leave the Sugar Twin package somewhere in its vicinity and all is forgiven.  I can tell from your response that you are a brainwashed conartistive, so that explains the "craporations have rights and people don't" attitude.


Steve

USA

Subterfuge?

#26General Comment

Sun, January 22, 2012

Maybe the OP should learn to read the ingredient list if he is going to be such a wimp about it. 


Ken

Colorado,
USA

You certainly sound like a 60's radical....bet you still have your peace symbol...

#26Consumer Comment

Sun, January 22, 2012

So many things use this type sweetner anymore, that you must have gone out of your way to pick out these two products.

I also have the K-cup system and purchase most cups from Green Mountain.

The chocolates are delicious and my doctor has told me (more than once) that the artificial sweetner you find so objectionable is probably the most thoroughly tested product on the planet and it is safe.

My wife is a chocoholic and I'm okay with it, but these products are fine with us. We have the K-cup adapter and have made our own hot chocolate from powdered and the Cafe Escapes and the Nestles are equally good....Get a life.

I have type 2 diabetes and could NOT stand the after taste of saccharin..it was very bitter. This new sweetener is VERY palatable to me...can't really tell the difference between it and sugar.

People like you (idiots) are one reason I'm happy to  be out of the retail business and don't have to deal with every irrational customer that stumbles through the door.  What a rant over a cup of hot chocolate.

If I were Green Mountain, I would stamp "Mr. Yuk" on your forehead.

Respond to this Report!