Green Mountain Energy I signed up 8.9 % monthly rate, confirmed it in person, second bill 13.15%, they said this is a charge for monthly, if I would like to sign up for one year rate would go down. Austin Texas
I signed up seminar Green Mountain Energy stated 8.9 rate which I currently had at another electric service provider. They said this is the same but I would be helping the environment. Of course, they lied rate is 13.15$, which they will lower if I sign up not monthly. I said I would like a copy of contract I signed, they said they could not do that, but I could go to their website and get. Which I will because my bill went from est $267. to $479.00. I also read something about increasing energy charge during some periods. Stay away, or you will be very sorry as I am.
1 Updates & Rebuttals
Green Mountain Energy
Austin,Texas,
Re: customer complaint
#2REBUTTAL Owner of company
Mon, September 16, 2013
We’re sorry to hear about this experience. Please e-mail us at feedback@greenmountain.com with your name and account information and we’ll figure out what happened and try to fix it. Thank you for your patience.