Complaint Review: Green Mountain Energy

My first payment due date was 9 June 2008. Today is 4 June 2008. I logged on to the greenmountainenergy site, trying to figure out how to pay the bill directly through them, instead of my new checking account. I just moved, so my checking account has a hold on money until 5 June 2008. I could not find all the information, but attempted to make a payment. In 2008, 99% of websites with payments provide the option of cancelling a payment within a certain period of time. I thought this would be the case for such a "new" company, promoting themselves as "new" energy, etc. Well, sure enough, they did NOT have a place to cancel a payment and in error, I hit submit on their page. I immediately contacted their billing department, to inform them of my mistake, so they could remove the payment. They advised there was NOTHING they could do. I told them to just move it to 5 June posting, as my my new account will not have the opening funds available until 5 June, which is still BEFORE the due date. They again said there was nothing they could do.

I am appalled that in 2008, a company in the US, that promotes themselves as "new clean energy", ie. the "next wave in service, blah, blah" has 1. such poor customer service and 2. such poor technology.

I can understand if my payment was past due, but it is not. I can understand if I had waited a day before calling them, but I did not.

I lived outside the United States and it's amazing to me that the US, and companies here, who think they are just the best in the world, have such poor technology and service in 2008. It would not have cost them one penny to have that payment moved until tomorrow, but instead, they decided to blame me for their dinosaur days technology...I will be cancelling my account with them and using "dirty energy" with 2008 technology if this is not cleared up.

Of course, the reason it was about 10 minutes between the time I submit the payment and the time I talked to someone was also because of their horrendous phone service, which directs you to every prompt in the world, probably around the world, back to third world countries, before ever connecting you to a live person...oh well, alot of good that did since they did nothing either.

Whatamess
Grapevine, Texas
U.S.A.