Complaint Review: Green Mountain Woodworks

Dishonest, sleazy, immoral, unresponsive.  We ordered an entire house worth of what we expected to be top-quality hardwood from them. It was very late and Mark Stella, the Green Mountain sales rep, ignored repeated emails from us trying to pin down when it would arrive (and he was rude and dismissive when he did bother to reply). We got the impression that because they already had our money they did not feel the need to reply. Then wood then showed up defective. Both our installer, Mark/GreenMountain, and the mill that produced the wood all agreed the product was defective. Mark then decided he would not fix the wood. He even went so far as to not pass along an offer by the mill to pay to fix the wood, even though GreenMountain would not have to pay! Why? Presumably because he did not want to admit fault and if you have no morals what incentive do you have to do the right thing when you already have conned people out of their money? He chose to ignore us rather than own up to the problem and fix it. All in all, it was horrible dealing with Green Mountain, especially Mark Stella. It felt very much like they were con artists and have no problem scamming people and then ignoring their repeated, polite requests for assistance to remedy the problem. In the end Mark stopped responding to all of our emails and told us he would not fix the problem. He, and they, are scam artists that you should avoid.