Complaint Review: Green Tree

I have never made a late payment on my home mortgage or the 2nd mortgage that I've had for more then 25 years. I always personally paid them.  My first is with Chase and the 2nd was originally with Country Wide until their demise when they transferred the loan to Bank of America. 

A couple of years later while at Bank of America making my usual payment, they they refused my payment saying my loan was transferred to Green Tree, in South Dakota. I had received my normal monthly statement to pay the current payment at Bank of America as alwaysl. Regardless with that current monthly statement from Bank of America in my hand the Operations Manager affirmed they could not accept my payment. She gave me Green Trees Phone number and I used my cell phone at Bank of America to pay my mortgage payment and the additional $25 for paying by telephone.

 I am paid at work every two weeks and use the check closest to the first to pay my mortgage.  I began receiving harrassing phone calls at work because my payment was not at Green Tree before or on the first of each month. I have never made a late payment on my first or 2nd mortgage. Because of harrassment I often made payments by phone along with the extra $25.00. Then because they were so rude and harrassing I began renting a computer at Fed X to pay it over the internet and still had to pay an extra $25.

When I mail my check to them they call claiming its not received.  They want me to pay them over the phone. Upset I looked into refinancing and found out their was a hidden prepayment penalty within the loan.

Chase offered me a loan on my first mortgage to lower my monthly payments with out any costs or appraisal.  At the time of signing Chases loan documents Green Tree refused to sign the document because they claimed I had to have an appraisal. Chase said it was a Special Loan from the government that did not have to have an appraisal and Green Tree refused so I lost my loan to lower my monthly payment.  I have a copy of that correspondence from Chase stating this.

Today I phoned Green Tree to verify they have my check I mailed on the first and they said they do not have it. They want me to pay over the phone.  Frustrated and angry I looked for help on the internet and found this site