Complaint Review: GREENDOT CARDS/WALMART Money Card

I noticed that on 10/09/12 that $182.00 and some change was missing from my prepaid WALMART MONEY CARD (run by the bank called Green Dot). I called them THAT DAY. They told me I'd have to call the merchant to dispute it. I did call the merchant and they hung up on me! On 10/19/12 I got the information to fax in a written dispute by calling GREEN DOT/WALMART MONEY CARD again. I successfully put in my complaint. It took 10 business days to get a response is what they claimed. To get my MONEY back on a PREPAID service card? Are you kidding me?

Then on 10/25/12 I talked to someone in conflict resolution to "follow up" and they claimed on 10/23/12 someone from wal-mart's customer dispute resolution department tried to call my cell phone number and it wasn't operable? THAT'S TOTALLY NOT TRUE. I'VE HAD MY PHONE AND THIS NUMBER FOR YEARS, YEARS, YEARS -- IT'S T-MOBILE SERVICE. THERE WAS NO VOICEMAIL. THERE WAS NO MISSED CALLS FROM ANY NUMBERS I DIDN'T RECOGNIZE. I DON'T BELIEVE A WORD THEY SAY.

THEY CLAIM STILL NO DISPUTE RESOLUTION UNTIL "MAYBE" THE INVESTIGATION IS DONE 11/2/12 AND MAYBE, JUST MAYBE I'LL GET MY $182.00 BACK. RIDICULOUS!!