Complaint Review: Greenfield Online Surveys

This company is a complete fraud. I have contacted them several times about my $25 payment and all I get is excuses. I have wasted my time and so have others. Do not ever take a survey from this company as they do not pay and have no intention of paying. Below is a running list of my contacts and there responses to me.

Dear Kendis,

Thanks for writing to us.

I am sorry that you are still waiting for your check. As per the update received from the concerned department that you can expect to receive your check in the month of Nov07. Please be rest assured your money is absolutely safe and you will soon get it.


Thank you very much for your cooperation and patience.

We appreciate your membership!

Best regards,

Gracy Thompson
Greenfield online


When communicating with the Greenfield Online help desk, please include all past correspondence history and where applicable, survey invitations or project numbers.

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From: Kendis [mailto:kmsmithinc@earthlink.net]
Sent: Saturday, November 03, 2007 11:03 AM
To: Greenfield Online
Subject: RE: Payment


I am not so sure. I have been getting the same answer for well over 6 weeks now and still I have never received anything.


-----Original Message-----
From: Greenfield Online
Sent: Oct 30, 2007 10:43 AM
To: Kendis M Smith
Subject: RE: Payment

Dear Kendis,

Thanks for writing to us.


I am sorry that you are still waiting for your check. There was some technical problem in the system due to which all the checks were delayed. This problem has now been rectified and you can expect to receive your check in 2-4 weeks. Please be rest assured your money is absolutely safe and you will soon get it.

Thank you very much for your cooperation and patience.

We appreciate your membership!

Best regards,


Gracy Thompson
Greenfield online

When communicating with the Greenfield Online help desk, please include all past correspondence history and where applicable, survey invitations or project numbers.

--------------------------------

From: Kendis M Smith [mailto:kmsmithinc@earthlink.net]
Sent: Tuesday, October 30, 2007 8:05 AM
To: Greenfield Online
Subject: Re: Payment


When will payments be sent out? I have not taken any other surveys do to this problem.

----- Original Message -----

From: Greenfield Online
To: Kendis M Smith
Sent: Monday, October 29, 2007 8:30 PM
Subject: RE: Payment

Hi Kendis,

Thank you very much for your time and patience.

As per the update that we have received from the concerned department you have successfully completed and have qualified for the project. Below is your qualification detail:

Kendis
0703081 - NOC
$25


Due to some administrative problem all the checks have been delayed. I have forwarded this to the concerned department and I will get back to you once I hear from them. I would like to assure you that we have your check(s) information with us and it would be delivered to you soon.



Once again I assure you that your check is safe with us. We value your membership and hope you would understand and would cooperate with us for some more time, till we rectify the situation.

Thanks again for your patience.

Best regards,



Vincent K Stevenson
Greenfield Online

When communicating with the Greenfield Online help desk, please include all past correspondence history and, where applicable, survey invitations or project numbers.
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From: Greenfield Online
Sent: Sunday, October 28, 2007 12:50 PM
To: Kendis M Smith
Subject: RE: Payment

Hi Kendis,

Thank you very much for your e-mail.

I apologize if your account has not been credited for your participation in the survey. If you have successfully completed and qualified for the survey, you would surely receive the guaranteed amount. I have forwarded your e-mail to the concerned department and will update you on the status of this once I have received a reply.

Thanks for your time. We appreciate your membership and continued interest in Greenfield Online surveys.

Best regards,


Vincent K Stevenson
Greenfield Online


From: Kendis M Smith [mailto:kmsmithinc@earthlink.net]
Sent: Saturday, October 27, 2007 12:28 PM
To: Greenfield Online
Subject: Re: Payment
Importance: High

This is the information you requested.

Survey Number: 0703081 - NOC

Congratulations! This e-mail is to confirm that you have participated in survey 0703081 - NOC and completed the full qualitative online session.
As a thank you for participating in this survey you will receive a check for $25 in the next 6-8 weeks.
Thank you again for being an active and valuable member of our online panel.
Best Regards,
The Greenfield Online Team


----- Original Message -----
From: Greenfield Online
To: Kendis M Smith
Sent: Friday, October 26, 2007 7:55 PM
Subject: RE: Payment

Dear Kendis,

Thank you very much for writing to us at Greenfield Online Panel Support.

I would request you to kindly send us the Invitation E-mail, Link and Survey Number you did not get paid for, so that I can look into this matter.

I look forward to hear from you.

We really appreciate your membership and continued interest in Greenfield Online surveys.

Thanks & best regards,

Nicole Dawson
Greenfield Online

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From: Kendis M Smith [mailto:kmsmithinc@earthlink.net]
Sent: Friday, October 26, 2007 12:39 PM
To: Greenfield Online
Subject: Payment
Importance: High

Help Email sent from website:

Email from : Kendis M S
Email Address: XXXXXXXs@hotmail.com
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Comments/Description: I have not received payment for a survey I completed in 8/207.

K
Saint Petersburg, Florida
U.S.A.