Complaint Review: Greenlight

I've had a greenlight account for a while. A year ago I changed my phone and contacted greenlight to give them the new phone number so I could access my account and be able to deposit funds for my kids. I got a text saying I no longer had a greenlight account and that was why i couldnt access it. I didn't care to continue with greenlight and accepted that it was a closed account. I notice a few months later, that I was still being charged for an account that I was told was closed. I emailed greenlight to ensure it was canceled and get my money back. A few months later it happened again. I'd get a text or email saying I have no account, yet they continued to withdraw money from my bank account. In ever correspondence to greenlight, i provided my name, my old phone number, new phone number, date or birth, name of 2 kids on the account. I provided plenty of information for an agent to be able to access my account. They always told me that I had no such account. It's been dormant for about a year and they kept charging me and telling me I had no such account. I finally called to ensure it was canceled, though I prefer everything be in writing, like all the previous correspondence. I am not sure if it was actually canceled this time. I know i got no refund. They offered a partial refund but only if I kept the account opened. I don't want it, nor need it, after a year of having no access. I've found other means to transfers my kids money because this greenlight account just didn't work, regardless of house many times I reached out.