Complaint Review: Greenwood Nursery

In Spring 2004, I ordered three "premium" redbud trees for over $150. I had one die immediately and the other two didn't make it through the winter, after carefully watering, etc in our harsh Colorado climate.

I also had been given a "bonus" 25 butterfly bushes for my expensive order and all 25 were dead in the dirt with never a leaf or sprout of life. I mentioned this to Steve and Cheryl and they didn't seem to bat an eye to my displeasure. I corresponded probably a half of dozen times with them and neither offered any replacements trees or mentioned their guarantee. Not until I actually brought this up on the 6th or 7th email did they even acknowledge a guarantee.

I would look elsewhere if I were you. The roots on my trees were also severely pruned back and I wonder if this was the cause of all three not making it a year planted. They, of course, seemed to always think it was my faulty planting skills. I planted over 30 total plants that spring and only 5-6 things died other than all 25 butterfly bushes, all 3 of their trees and 2 potted groundcovers plus a potted lavendar from another store. I don't think I was particularly poor at my tasks as all my holly bushes (7) and juniper tree and Dogwood tree and barberries, boxwoods, cotoneasters, hibiscus, and even two roses did fine!

You be the judge but I think for the price and poor service, go to your local nursery or other store for that matter for some things! BE WARE!

sbwoody
Colorado Springs, Colorado
U.S.A.