Complaint Review: Greyhound Lines Incorporated

A friend in Kentucky had sent me an advanced-purchase ticket (via mail, to avoid the "will-call service fee.") The agency (In KY) that had written the ticket, had written it incorrectly (hand-written ticket) listing it as if it were only on one bus. (1,300+ mile trip) The only problem with that is, even if it were possible to do this, with current accounting methods in place, subsequent drivers wouldn't get proper "credit" for the number of passengers on that run.

As it turns out, the particular schedule my trip's for, requires four transfers, and at least six drivers. At first the Corpus agent didn't want to re-write the ticket, but I when I pointed out that it was incorrectly written in the first place, and that I couldn't have it done on the night of my departure, as the depot closes 50 minutes prior to my schedule, the agent reluctantly agreed to.

I was lucky this time. I've been through 22 states by bus, most of which were on Greyhound. Ever since Greyhound bought Continental Trailways, (a very financially stable company) the quality or lack thereof, has gone downhill, and continues to do so.

With a few exceptions, the typical attitude of Greyhound employees is, "we're the only game in town, if you don't like it, tough."

I personally know some Greyhound employees in several locations (requests for anonymity respected) and for the most part, they share my opinion of Greyhound.

For my upcoming trip on the 26th, (34 hour trip) I would not be surprised at all, if I encounter problems that would necessitate filing another report.

By the way, I'm a former Greyhound employee, and so I've seen both viewpoints. (passenger & employee)

Paul
Corpus Christi, Texas
U.S.A.