Grip Cell Phone Insurance Cell Brokerage, LLC 24 hour phone replacement guarantee is fraudulent Las Vegas Nevada
July 18, 2014 purchaed three cell hone insurance coveragses at $8.99 each.
January 1, 2015 sold one cell phone and discontinued coverage as follows:
1) Samsung Galaxy 5/black, discontinued insurance coverage due to selling phone January, 2015
2) Samsung Galaxy 5/white, uninterrupted insurance coverage.
3) Flip phone Motorola, discontinued insurance, August, 2014, coverage, phone not useable.
Insurance premiums: $8.99 per month per phone, alhtough phones were not equal in value, therefore, I was being overcharged for insurance coverages on 15 year old flip phone!
Main complaint regarding Samsung Galaxy 5 White phone:
July 30, 2015: Midnight, phone was accidentally run over by neighbor's auto.
July 31, 2015: Phone GRIP to submit claim. Rep said, "Unfortunately no coverage, you cancelled white phone January, 2015." (I phoned GRIP from my Verizon store where I purchased phone. Verizon said my coverage WAS current, that GRIP was incorrect) After arguing with GRIP for 35 minutes I threatened to phone Attorney General, BBB & Channel 3 news)
GRIP placed me on hold for over 20 minutes after I asked to speak with supervisor. Supervisor never came on line, Rep said they 'fixed' the problem and my phone would be delivered in three days. I asked where was the 24 hour guarantee. They said only on working days will they guarantee overnight delivery. (I was also going out of town and would not be at my physical address for delivery) After I objected, AGAIN, GRIP offered to deliver on Saturday, August 1.. BUT I would have to pay an extra $26.00 for Saturday delivery. I paid the extra $26.00. Upon GRIP'S instructions I was to STAY at home all day in order to not miss the delivery. By 7:00 p.m. the phone was not delivered. I had to leave for the airport at 3:00 a.m. August 2nd. GRIP advised it was my responbility to communicate to UPS what state the phone should be delivered! I protested again.
GRIP finally said they would mail to destination address by Sunday, August 2nd. Today is Monday, August 3rd. I tracked my phone and UPS will not deliver until Tuesday, August 4th. We shall see. What happened to the 24 hour overnight guarantee?
Fraudulent advertising, broken promises...unethical practices created delays and havoc in my business life. Cancelling coverage as soon as I receive my phone. Would like to have $100 deductible returned for broken promises.