Grizzly Entertainment Grizzly Guitars and Entertainment Shameful and Dishonest - Avoid any business with it! Citrus Heights, California
Do not fall for Grizzly Entertainment's website, Facebook page, blogs... It is orchestrated deception. I ordered a musical instrument of several hundred dollars. When the order lagged, I asked about shipping confirmation via email (after three inquiries - the last one directed to "Jacob") that's when the further deception took place. No shipping confirmation was sent as per company policy. No guitar after five UPS shipping days (predicted to take two days).
Calls and emails remain unanswered. Looking at other Ripoff Report posts on this company, this pattern of behavior is suspiciously similar. Definitely go elsewhere. Those big name instrument vendors treat customers with class on top of delivering the goods.
Our honorable nation has many sinister enemies outside her borders. Why does Grizzly Entertainment have to behave like a bad element from within? If the guitar shows up on my doorstep tomorrow, then boo on me. I will quickly post rectification.
2 Updates & Rebuttals
Earnest Musician
Riverton,Utah,
United States of America
Persistence Pays Off
#3Author of original report
Thu, September 29, 2011
This is Earnest Musician again. Just updating the original post. After one month of persistent (but not excessive) email to Grizzly Entertainment and the solid intervention of the NE California Better Business Bureau, a refund was executed on Sep. 27th. I called Visa immediately when something was amiss. Visa actually involuntarily collected the refund through the merchant's bank. Grizzly Entertainment seems to be one of those "drop ship" retailers. Basically, a small business operation with small inventory. When a big-ticket order comes in, they contact another company to purchase then ship the item. There is risk with no shipping confirmation, in fact their stated company policy (may have changed by now on the website) states that they are not liable for lost shipments. In the age of super efficient, super communicative music retailers (Musician's Friend, Sam Ash, Zzounds...), it is better to go with the big name companies. Be persistent, the BBB is great, contact the Internet Crime Complaint Center and Federal Trade Commission, you will get your refund and walk away wiser. Small Claims Court in Sacramento is another resource. BTW after doing more research, the company recently added a new address: 8863 Greenback Lane #191, Orangevale, CA 95662.
Earnest Musician
Riverton,Utah,
United States of America
Three weeks and no resolution
#3Author of original report
Wed, September 21, 2011
The instrument was never shipped. After several no responses from the company, they promised a refund. At this point each reminder for the refund is responded with "We'll look into it." No customer's trust deserves to be reciprocated in this manner.