Complaint Review: Grolier Books

I ordered 2 CD's from Grolier for my 5 year old. I forgot to mail my payment so I decided to go online to pay it at their web site. I made a payment of $16.41 with my credit card on Sept 13, I did not autorize any other charges to my card. Grolier ran that $16.41 plus another $16.41 on the same day and then on Sept 18 they ran TWO more charges of $16.41. I had to have my credit card cancelled and am filing a fraud report with my credit card company against Grolier.

I tried calling Grolier and the person that I talked to tried to tell me that it could have been anyone that could have gotten my card number off of the internet, my credit card company said that the charges were from Grolier Books, that the first charge on Sept 18 had been denied, so Grolier called my card company and verfied my address with them and of course my credit card company approved the two new charges. I will push this as far as I can! I am furious about this, I am a hard worker and don't have money to throw away, people like them make me sick.

I advise anyone not to NEVER buy from this company! Beware your pocket books!

Lonnie
Fairbanks, Alaska