Complaint Review: Groovv

Worst Merchant Service Ever!  We have used a few over 20 years and always trusted them.  THis company did a cold call and and my husband spoke with them...as he wanted a cheaper way to process payments on his phone.  They sent their free machine to our store with no instuctions for the machine that sat for over a year.  Finally in May 2016 my son who runs our store activated the machine.  I called to find out about the company and how we obtain our statements. They told me to go onine.   I found they had being charging us (stealing from us) since Feb 2015 $72.85 a month and than $92.00  in just garbage fees when the machine was not activated!  Also took another 99.00?  How dare they think they can steal from your account for unauthorized fees which totaled over $1,100.  Finally spoke to them yesterday and the rep was extremely rude saying they don't give refunds but would cancel our account.(Ha than she asked us to send the machine back) RIGHT! So we used them for a total 1 1/2 months and paid over a $1,100 while the machine wasn't even activated.  I just wish we knew what they were up to before we activated, makes me sick we gave them any money for actual processing.  Back to Elavon who only charges 20.00 a monthif your not using a activated machine!  Just remember a merchant is paying over 10% with all the garbage fees they take on top of processing fees!

Deb

Morgan Hill, CA