Complaint Review: Grossinger Autoplex

Charge for the diagnosis. The diagnosis was that the wire from the sensor to the engine for temperature was damaged. They said something had possibly chewed the wire. It would take four hours to repair this and the cost would be $480.00. I called to verify this.

Within 1.5 and 2 hours my husband received a call that the car was ready. My husband asked since it had taken less than 4 hours to repair the car would the charge be less. He was told no because they had two technicians working on the car to get it done sooner. There is not space under the hood for two technicians to work. I picked the car up that day and paid $480.00 cash.

On Sunday August 27, 2006 we opened the hood to look at the car. There was black electrical tape wrapped around a wire. The sensor was not replaced. We returned the car to Grossinger and spoke with Mr. Hatcher, that looked at the history.

This is the only place that has serviced this car. My husband was told to bring the car back on Tuesday, Sept. 5, 2006 and we would get some type of refund, because it did not take 4 hours. Mr. Hatcher marked 1.0 on the sheet. I took the car back at 6:30 am in the morning. I picked the car up at 5:00 pm on Sept. 5, 2006. I spoke with Mr. Ron Jackson the operations manager. He said he did not know about any refund.

I was told by Mr. Hatcher that he would speak to the operations manager about my getting some sort of refund. Mr. Jackson told me he did not know anything about this refund and would call me the following day. Mr. Jackson did not call on Sept. 6, 2006 as agreed. I called Grossinger on Sept. 7, 2006 and spoke with Mr. Hatcher who informed me that they were willing to give me an inhouse credit of $120.00.

I am not comfortable with doing business with them any longer, I requested a refund in cash because I do not want to do business with them any longer. Mr. Hatcher told me to come in and we would go over the original invoice. He implied that we may have taken the car to someone else in the interim of them looking at the car. I reminded him that there service person said they had put two technicians on the job and he backed away from that statement.

I went in on Sept. 12, 2006 for my refund, they refused to give me my money in cash and stated that they will now give me a $180.00 in house credit. I expressed my displeasure and that I would not settle for that. My time is also valuable in that I have had to make 3 unnecessary trips.

I will be writing Toyota's corporate office. I will settle for 240.00 which is at least half since they only spent 2 hours maximum repairing this car and lied to me about the time of the repair and the quality of the repair.

Sandy
Chicago, Illinois
U.S.A.