Complaint Review: Group ISO

This report is submitted after a believe to be an honest transaction with the use of Group Iso Merchant Service. This tranaction ended in what is known as a everyday scam. The company group iso, had the transaction process, from my goverment contract person. Than after this transaction was made, the transaction was then forewarded to a person at Group Iso, by the name of Ana Garcia, in the department risk analyst. In this proces she requested for the documentation relative the parties of this transaction for risk provention. As such, With our company's standard to be free and clear of any bad acts. We provided Group Iso, with all material requested. As can about, Group Iso, came up with an act upon release of funds into our account, with a $500.00 dollar deduction 20% hold from the amount that should have been deposited. On conversation about this deduction. A response to this was a hold in case of charge back money is held. I asked, when will this money be released? No response. My second request was " the amount taken is more than 20%" unauthoized. No response. My understanding of any busines transaction is if money is to be held by a company. A release of funds date should be given in writting to the customer. Agian nothing. I explained this to Agent J. Bonanno, how called me to set up this merchant account. As such, His response was do what you have to do. On Thuesday, May 22, 2014 at 5:43 PM EST. An e-mail was sent to him,relating my feelings of a scam. He made no reply and on June 2, 2014. I after stop payments on further transaction with Group Iso, had to again re-stop a unauthized payment made by Group Iso.