Growing Rich W/Google, BSM/Grant Search, Network Agenda Over past 3 months, Several deductions from my acct. from Growing Rich w/Google, Agenda Network and BSM/ Grant Search. I have called several phone numbers and either get a recording in which I have left messages, or the line is busy. Internet
I think my son or daughter ordered this for me due to going thru a hardship right now. Mind you...Both my kids are under the age of 13 yrs. old. They are not old enough to authorize this! As I was looking over my statement one day I saw these company names and deductions taken out. I imediately got on the internet to do my research. As a result I tracked down several phone numbers inwhich I have called and only get the automated messaging and/or get a busy signal. Also I found a Man that goes by the name of "Ryan" phone number and his e-mail address...No response back. They have now deducted well over $100.00 from my acct. I am more than mad, angery, furious. I want my money back into my acct. Still to this day I have not resolved anything. As far as I know these companies will continue to deduct monies from my acct on a monthly basis. This has got to Stop!
Lindabelle
Vancouver, Washington
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Fri, February 01, 2008
First of all let me offer my sincerest apologies to Lindabelle. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the 1st paragraph of the Terms and Conditions of the offer. The trial period is free for 7 days and we would not have charged Lindabelle had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends. In Lindabelle's case she states that her children ordered this program for her. With that being said I have verified that Lindabelle has been contacted and her account was refunded as she has requested. She can expect to see these funds back in the account that was charged within the next 3-5 business days.
If you are another customer that is reading and you need to reach Customer Service the number is 866-396-5695. They are available Monday-Friday 9 am-9 pm Eastern Standard Time. If you feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.
Sincerely,
Ryan R.