GrowingRichWithGoogle--GrantMaster--NetworkAgenda They give you a 14 day trial, a 25 day trial & a 30 day trial. However it says to contact customer support to cancel any or all of these three memberships. I can not find anywhere on their sites to contact customer support and their telephone numbers stay busy. I only have a few days left to cancel within their deadlines and no way to contact them ! I was TAKEN !!! Internet Internet
This offer having the name "Google" on it sounded legit to me. Boy was I fooled ! The name is "Earn Google Cash Progam" and "Growing Rich With Google.com
Little did I know that by going on their site I would be enrolled in 3 different membership sites ! Now I face being charged at least $57.85 per month to be a member of something I don't want. They tell you go to their customer support and cancel within 14 days for one site, 25 days for another and 30 days for another. They also give you one telephone number to call to cancel.
With only a few days left to cancel, I cannot find any customer support on their sites and the phone number just stays busy ! Now I have read on RipOffReports about other people having the same problem.
I have been taken by a name "Google" that I have always trusted !!
Rock
Ridgeland, South Carolina
U.S.A.
2 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#3UPDATE Employee
Sat, December 15, 2007
First and foremost I would like to offer my sincerest apologies to Rock for the difficulty he has had in reaching our customer service department. We have been having issues at one of our call centers and are working diligently to get that restored at this time. The number for customer service is 866-396-5695. The hours of operation are 9 am - 9 pm Eastern Time.
I have verified that Rock was contacted and his account was addressed to his satisfaction.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Jed. Hopefully, we will hear from him soon so that we can be sure he is satisfied.
Sincerely,
Ryan R.
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#3UPDATE Employee
Tue, November 27, 2007
First of all let me offer my sincerest apologies to Rock. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. You can also see that it is disclosed in the Terms and Conditions of the offer. The trial period is free for 14 days. It is not our desire to bill clients who do not want the membership after the free trial offer.
Unfortunately I was unable to locate an account for Rock with the small amount of information provided by this report and also offer my apologies that it was hard to cancel during the holidays as we let our representatives have time off to spend with their families. We can now be reached at 866-396-5695 Monday-Friday 9 am - 9 pm Eastern Standard Time if you'd like to cancel using the customer service line.
Rock, please contact me personally so that I can address your concern immediately, my information is below.
If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.
Sincerely,
Ryan R.