Complaint Review: Grupo Vidanta

We attended a presentation at the Grand Luxxe in Nuevo Vallarta and met a salesperson names Adrian Fatechand. He later admitted that we we "targeted" because I am a physician and assigned to him - a "top gun".

I found out later that he had already been warned for lying to customers and that is exactly what he did to us. He presented a very complicated package with more weeks than we could use but said "the company will take 3 weeks back and rent them for $5500 a week and you will get $16,500 applied to your visa card every January. We do that so you don't have to pay tax on that income."

He told us to call Global Golf Connection to arrange the rentals. All they did was charge us fees and never rented a single week.

He told us other lies such as: a concierge will stock your room with whatever food & liquor you order before your arrival, you can have daily personal laundry service, Cirque de Soliel performes on site out doors and you will have front row seats. All of these were outright lies.

He also told us a concierge from the exchange company SFX would call and would be available 24/7 to meet all of our travel needs anytime and anywhere. They could pretty much guarantee cheap flights where ever we wanted to travel and would make all arrangements, including for family members. None of this is true and no one ever called. We had to call them since they never received our paperwork from Vidanta.

We were told our documents would be couriered to us within 3 days but that never happened. They arrived weeks later and only after we called. This was to avoid us realizing that we had 5 days from signing to cancel.

In addition, Mr. Fatechand took us out the next day and bought us drinks. He got around to telling James & I (we are a same sex couple) that he liked both "boys & girls". A subsequent e-mail invited us to stay with him and bring a "boy or girl" for him to enjoy.

I understand he was subsequently fired but that is little consolation since we were pressured to buy something based on lies and presented by an already known fraudster and deviant.

Now we have scammers calling all of the time offering us schemes to buy our membership. They know all of our personal data so Vidanta has not made this secure.

Beware of their salespeople. They do not tell all of the truth and will try to decieve you. Do not make a quick decision. Write everything down, read all of the fine print and think about it for a few days.