GSA - SBA Express, Networkagenda.com, Grant Search Assistant This company is a liar and a deceiver. True ripoff artist. Internet
I ordered a "free" CD and agreed to have the shipping cost charged to my credit card. The shipping was supposed to be $1.99. My card was charged $1.99 along with another charge of $1.00. Both of these charges were on the same day, 2-11-08.
Eight days later, 2-19-08, my card was charged $39.95 for something that I did not authorize or even know what it was for. I'm still not sure what the charge was for.
Nine days later, 2-28-08, my card was charged $7.95 for something that I did not authorize or even know what it was for. I'm still not sure what this charge was for.
When I saw my credit card statement on 3-15-08, I called this company to complain and request a refund of the illegal charges. I was told that my "account" would be closed but the charges could not be refunded. I have no account, have never opened any account, and never agreed to any charges other than the shipping.
I looked at my credit card activity again this morning, 3-16-08, and found another charge of $9.95 that was not there when I looked at it yesterday. It has a post date of 3-6-08.
Is there some authority or agency that can prosecute these crooks?
J.w.
danville, Virginia
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Tue, March 18, 2008
First of all let me offer my sincerest apologies to J.W. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the 1st paragraph of the Terms and Conditions of the offer. The trial period is free for 7 days and we would not have charged J.W. had he/she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends.
When you order our product you must select "Ship My FREE Kit!". In the vicinity of that button is the following statement in no less than 10 pt font:
Terms and Disclosures. By clicking "Submit" I am ordering the Grant Master CD and trial membership for one dollar and ninety-seven cents, after the 7-day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel. I have read and agree to the PRIVACY POLICY (last updated: 02/12/2007) & Terms and Conditions. Charges will appear on credit/debit statements as "GrantSearchAsst".To cancel call 1-866-396-5694, M - F, 9am - 9pm EST.
J.W., please contact customer service at the number listed above. There you will find a helpful agent waiting to assist you with your concern.
If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.
Sincerely,
Ryan R.