GSA/SBA EXPRESS Unauthorized charge to my Chase Visa Ripoff Las Vegas Nevada
I received my Chase Bank Visa bill today, August 31, 2007. I found a $5.95 charge from these sharks. I have not authorized them to charge my Visa account and consider this theft.
Bob
Bellingham, Washington
U.S.A.
2 Updates & Rebuttals
Bart
Springfield,Missouri,
U.S.A.
Actually read the complaint.
#3Consumer Comment
Thu, October 25, 2007
It clearly states that he didn't order any "service" so how could it have broken down on him? You took money from him and he wants it back. Simple.
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#3UPDATE Employee
Thu, October 25, 2007
I would like to discuss Bob's concerns with him to insure that he is taken care of.
First and foremost I offer an apology for the breakdown in service Bob obviously experienced. Bob, if you come back to read this; please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5718 Monday-Friday 9 am-9 pm Eastern Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Bob. Hopefully, I will hear from him soon so that we can get this resolved.
Sincerely,
Ryan R.