Complaint Review: GTI Outdoor Power LLC

I purchased a ZBEAST 62" 30HP commercial rated mower from Home Depot in August of 2016 to cut my four acres. I used three time in 2016. In early 2017, the second time cutting the gas stopped flowing from tank. Had to clean filter in gas valve. I pumped the tank out several times This problem continues each cut. I removed the filter from fuel valve and replaced inline filter. Fuel going in was clean, I ended up mounting an auxiliary tank to the fender to continue to use mower for rest of 2017. Auxiliary tank stayed on all summer. The next issue was the engine solenoid burned up.  I called Home Depot who refused to do anything about it and assumed no responsibility stating I needed to contact GTI.

I contacted GTI who told me warranty is with engine manufacture. I contacted Briggs and Stratton who indicated warranty is with GTI. I ended up buying a solenoid from Tractor Supply for a farm tractor and mounted to the engine and wired in to run the mower. Next problem the right Hydro-static transmission. The transmission would all but stop working after 45 minutes of use cutting a several acre field. It would take several days to cut field. I adjusted belt as recommended by GTI. GTI then instructed me to take mower to nearest service center for warranty claim. Nearest service center was over one hour away.

Taking to service center more than an hour away was not doable. I continue to mower 45 minute and stop, repeating process  this until field was cut. Next problem was the choke cable broke due to being installed with nearly a 90 degree bend to go around gas tank. Pulling on choke became very difficult until it broke. I installed a generic new choke cable  I purchased from local Advanced Auto Parts and relocated it to eliminate the 90 degree bend and gave it a straight run to the engine. At end of season the mower became just short of useless to me due to right hydro-static transmission getting weaker. I had my neighbor finish cutting my field for the remaining few cuts of the season.

In 2018 I called GTI to order a replacement (Peerless brand) hydro-static transmission because I believe it to be defective. I have not taken mower to any repair service center to verify my findings. I was told by GTI I could not order transmission due to no inventory of transmissions at the company. I was told I would have to wait for GTI customer service to call me when a new shipment of transmissions arrive at GTI and then place the order. I gave GTI my contact information during two separate phone calls to GTI. I have not been called yet to order parts. Grass is still growing. I purchase a new 2018 Gravely HD60 zero turn mower to cut grass.  The ZBEAST 62"-30HP commercial mower sits in the back of my garage waiting on parts.