Complaint Review: Guaranteed Auto Credit And Auto Finance

I saw that they had a Ford Escape, and called about it. They led me to believe I could get it for $500 down. They also told me they had a double down payment offer and were discounting $3000 off any car.

When I arrived, I was limited to 7 cars. We chose the best-looking car out of the bunch, then they started wanting $600 down. I told them I brought $500, and wasnt giving them a penny more that day. I was only able to get the $3000 off discount. This brought it down to $10,000. They did not offer any kind of insurance or anything, and was completely willing to let me drive it off the lot without insurance. I managed to get it insured, and drove it home. We passed by a car lot that had the exact same car, just a year newer with way less mileage for less than half their asking price. Just when it started becoming obvious we got screwed, the check engine light lit up on the way home. I took it by the parts store, had the trouble code pulled up, and it said the EGR Valve was bad. I asked how much, and it was a $500 part!!

Within 3 weeks of having it, the rear brakes started making noise. With the $200 deductible,  it would be cheaper for me to fix the brakes. I pulled the wheel off, and found the right rear rotor had a huge 1/8" wide crack all the way through the rotor!!! None of the parts stores had the rotor in stock, so I put the new pads on, and went back to driving it. Within a week of that, the driver side rear caliper started dragging, and went through the brand new pads within a short while.

The last straw came last week when a piece of silicone off of the siliconed air box hose fell into the throttle body, and kept the valve from closing. It made the RPM's jump dangerously high any time the car wasnt in gear. The next day, we made our bi-weekly car payment. , stopped to help a fellow motorist, and they de-activated my car. This occured on Christmas Eve, and every time I called, I was put on hold. The automated system would tell me I was 3rd in line... 2nd in line... 1st in line. I would remain 1st in line for half an hour before I finally gave up. I was trapped in the snow for 5 hours waiting on somebody to rescue me. The walk from our car to the other vehicle was enough make my appendages hurt and have no feeling.

The car sat there for 2 days until I was finally able to get ahold of them on the day after christmas. All they had to say for themselves is they didnt know why it was disabled, and was sorry. Sorry is not enough considering my wife and I have been trying for a baby for almost 2 years. If her pregnancy had not turned out to be ectopic, we would have had a 3 month old infant in the car. Aside from that, we have two toddler nephews that love to stay the night with us. If we had gone through with our plans the night before, one or both likely would have stayed the night with us, and we would have had one if not both with us that day. I cannot bear the idea of that happening again, so I will obviously have to break contract and give their overpriced P.O.S. back.