Guardian Protection Products Bob's Discount Furniture Do not fall for Bob's Discount Furnitures recommendation to buy warranty through Guardian Protection Products! Hickory NC
I purchased furniture at Bob's Discount Furniture. The slick salesman convinced me into buying the warranty which was not cheap. The salesman told me that ALL accidents are covered with the warranty. He never mentioned that the warranty is actually through an outside company called Guardian Protection Products.
About 6 months after having furniture my grandson accidentally got a cleaning product on the top of the diningroom table causing several spots that had eaten away the finish. THis table had only been used a handful of ties- at most. The product should not have done any damage but it did- so it says a lot about the quality of Bob's furniture. I immediately contacted Bobs as I assumed the warranty was through them. I was instructed by Bobs to contact Guardian Protection Products which I did immediately.
After explaining over and over again to Guardian about the damage (I was basically given the 3rd degree) I was told that I needed to send photos of the damage. I did just that. I then received an email stating that my claim was denied as 'FADING' is not covered. WTH! The pictures clearly show several spots where the finish was gone. It clearly was not fading by any stretch of the imagination. The email from Guardian also stated that the decision was FINAL and that any attempt to contact them via the email would go unanswered.
I attempted to file a complaint with the Better Business Bureau only to find that Guardian Protection Products is no where to be found on the BBB.
To anyone considering buying the warranty at Bobs or any other establishment affiliated with Guardian Protection Products, DON'T DO IT! It is a SCAM and you will be wasting your money.