GUARDSMAN non existance of custermer care normally expected abingdon nationwide
6/10/2010..purchesed a riser / recliner chair and paid for extra cover which was with Guardsman.
After a year or so the litfing mechanism broke and had to be replaced. I think it took a couple of months 9approx.
This year the same problem accurred so I started a log...
21 july rang to report fault.explained the fault, and was told to download a claims form
22 july posted claim form.
30 july rang them and was told they had not recieved it.
30 july posted another claim form 1st class RECORDED.
4 aug rang for 1.1/2 hours ( nomal for this number ) no answer
13 aug engineer came to my home and took several photo's and agreed the whole
mechanism needed replacing.
26 aug i rang ,,,they refused to talk to me evan though they have written pemision
21 sept rang ....told they would ring back...they didn't
22 sept rang.....told they would ring back...they didn't
25 sept rang.....told they would ring back...they didn't
1st oct THEY rang me...said repair would be the end of NOVEMBER.
the standerd exuse is " we are waiting for parts ! !
they knew they would need parts when i rang on 21 JULY !
they knew they would need parts when the engineer put his report in 13 AUGUST!
AS THIS HAS HAPPENED TO ME TWICE IT WOULD SEEM THIS IS STANDERD PRACTICE
FOR THIS ( and i suspect many other ) COMPANY.
As an invalid ,,as I explained on the phone,,,this type of chair is essensial to my
well-being and is sold on that premiss. I suffered sever discomfort for the whole
of the two periods mentioned above.
I hope you will give this report faverable consideration and perhapse help avoid
other infirm or elderly people going through the same dispicable treatment !!