Purchased furniture from Havertys and was advised to purchase Guardsman Service Protection Plan for upholstered furniture all accidental stains and damages would be covered for 5 years. Stay worry free and protect furniture was pitched.
After 1 year got spot on upholstered ottoman. Filed claim with Guardsman. Claim was denied because I mistakenly put wrong date on form that I signed and stated I did not know exactly what stain was. Because I was honest claim was denied. This is a rip off.
I understand following rules..however honest mistake and Guardsman will not consider that. DO NOT PURCHASE GUARDSMAN COVERAGE FOR YOUR PURCHASES. If you do, get a lawyer to help you complete mail in service request form. If you make a mistake ... too bad....DENIED.
1 Updates & Rebuttals
another consumer ripoff
coxsackie,New York,
United States of America
100% agree!
#2Consumer Comment
Mon, November 08, 2010
I purchased my furniture from Mooradian's 18 months ago. My first claim filed was for a tear at the seam. Denied by Guradsman as manufacturer defect and because it was over 1 year since time of purchase it was not covered by the manufacturer. Second claim was for damage done by my pet. Also not covered. I was told at the time of purchase that it covered everything including pet damage. Conveniently, your sent a copy of the complete warranty after purchase and can't cancel the purchase. I should have went with my first insinct and not purchased this "warranty."