Complaint Review: Gueranteed Consumer Funding

CEC Solutions is a scam. Whatever way you look at it. It's a scam. I did everything they asked. Everything. Including the payments. Including the waiting. Until it just got ridiculous. All the stories sound alike. All of them. It's misleading formthe start. They already took $99 dollars downpayment form you so when you get a papers to sign andf see non refundable what can you do?

CEC cant say I didnt mail in what they asked. CEC cant say I didnt deliver on payments. Especially since my down payment and first layaway payment was made on the same day.

They wanted a void check? They got it (Eventhough I had already made a sweet downpayment and a all the layaway payments and their mailing package wasnt received at first). Then they wanted some personal information from me because they had people pulling 'scams' and fraud on them. And me, a guy who had already made like 6-7 payments was at fault. Fine, I send a copy of my drivers license... proof of address with a cell phone bill... two pacycheck stubs... I didnt initial a certain part and that got delayed about another week or two. But I quickly received that and it got fixed.

I was told the audit team would take up to 5-6 weeks to "review" the information I sent. Then once that happen they gave me a date to call to get a deliver date. Can you belive that? I started all this in Late May with immidiete payments and when I called in my deliver date was for November 16th or so. No shipment. I call in and then they say there was a hurricane ion Texas and it delayed the shipments. Okay... so it will delay it a few weeks right? Nope... I was told that my delivery date was pushed back to December 28th.

So I wait and they're unable to stop payments despite all this inconvineince. They offer me more ram on this "computer". What can I do right? I call on the 29th of December and just like I had predicted since, by then I had checked online and all these horror stories, I was told that because of the Holidays their audit team had to push back ALL orders. Because so many shipments were lost. But somehow to charge my account they never had a problem. They kept charging bi-week after bi-week.

So I spoke with a supervisor and I was told thats the way it is and I have to wait.She told me to call on the 6th of January. Since they wouldnt be back on the phones until 5th and they would be so busy on the 5th because they will be in New Years Holiday.

So I took it, even though she was so rude. I called on the 6th and guess what? I was told they will have nothing until the 16th of January. But that wouldnt be the delivery date. Actually, that was the day I had to call to get my deliver date. Everytime I call to get a deliver date it was a month and a half extra. So I would have to wait until late Feb or Early March for this "computer"?

I called my bank and they're going to look into this. I send a report to the BBB. I called CEC SOlutions again today and gave them one more chance to provide me with good customer service and give me an honest explination on everything. Instead I was told "I already told you on the 16th sir". Thus, I just asked ot be cancelled.

I didnt even receive a "Im sorry to hear that. I would like to avoid that sir" ... No, I was told. "Yes no problem. And its non refundable by the way".

With the horror stories ive heard I couldnt give them more money. I have e-mailed media outlets concerning this. I would like other victirms of this scam to do the same.

Thankfully, I have a good job. I work customer service and I know how a customer should be treated and its not like they do. THankfully I am not suffering with the economy and if i lose the $1000 + I already paid them then thats a price i have to pay for being stupid and falling into their trap.

This company wants people to cancel. They want to avoid sending you the computer. It's very fishy. Where I work we do alot of shipments too and I can tell you that a very bad shipment delay taktes 2 weeks... maybe 3 on a Holiday week. Not 7 months. Not a year.

They know it too. I didnt bother them about the computer at first. I cooperated and I send them what they needed. Yes, one time I didnt initial something they wanted and it delayed about 2 weeks. I'll give them a month on me. But come on.

Apart form it they have horrible customer service. Somebody has to educate them on Empathy.

Their practices are Venomous. They're slick in their approach. They'll have a reason for anything. I see them on here tyring to belittle consumers for a small mistake they made or missing one of the 100 disclosures they give individuals.

This company is a disgrace. And all I wanted was a computer. I could careless about improving my credit score (which sounded like bull from the start). They did nothing for me. NOTHING. Never shipped me a product.

I also think DELL, UPS and the United States Postal Service would like to hear about all the blame this company puts on them.

Mak rmy words. I may or may not get my money back but im not paying them another penny. I will also make it a mission to smear their disgusting name and their venomous practices.


Anyone wlecomed to e-mail me.

Eric
El Paso, Texas
U.S.A.