Guest Reservations Guest Reservations Scammed by guestreservations.com Wilmington DE
I was scammed by this website. They pose as the website from a hotel and charge you hidden extra fees. The URL was 'mgmgrandhotelcasino.guestreservations.com' making me think I was directly booking on the website of the MGM Grand Hotel in Las Vegas. Furthermore the price advertised changed after making payment (an extra $140 tax recovery charges and service fees) and the room was not the right one.
I was not aware that I was booking on a third party website until I received the confirmation email. I sent a message through their website without result. I called their offshore callcenter only to hear a guy with a strong foreign accent telling me that a refund was NOT possible. The prevailing policy for most chains is still fee-free if canceled 24 or 48 hours before the scheduled arrival. We are talking about almost a thousand dollars.
So this fraudulent website conned me into booking the wrong room for a much higher price than advertised and is NOT willing to refund me.
STAY AWAY from guestreservations.com and check the URL before you are scammed thinking you're booking directly with the hotel while you are on a third party website that will not refund you if anything goes wrong.