Complaint Review: Guesthouse Inn & Suite Monroe Washington

We received a charge on our credit card statement in April 2009 for a stay at this motel that we did not reserve or stayed at. When we contacted the motel the manager claimed that it was a "no Show' charge. We explained to him that we didn't make the reservations which he dispelled out of hand. He was able to give an exact time and date of the reservation and even my wifes name (who he claimed made the reservations). We have checked with our credit card company and our card has not been compromised except for this single incident.

Interesting fact, we stayed at this motel in 2008 and the reservation was made by my wife with the credit card billed that was billed in 2009.

Russ
Kennewick, Washington
U.S.A.