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  • Report:  #1419905

Complaint Review: Guitar Center

Guitar Center Messed up a $950 guitar, didn't set it up and bad pickup installation Aurora Illinois

  • Reported By:
    Patrick — Yorkville Illinois United States
  • Submitted:
    Fri, December 29, 2017
  • Updated:
    Fri, December 29, 2017

I took my guitar in to have pickups installed and have the guitar setup.  I got the guitar back and was in the store a week later stating that the guitar sounded horrible, and something wasn't right.  It was looked at for about a minute and I was told nothing was wrong with the guitar.  I sold an amp head and cabinet thinking maybe that was the issue, bought 3 other amps and returned all but 1 and still couldn't get the guitar to sound good at all.  I then had to purchase a new guitar on Black Friday for $600 and then took the guitar to Hix Brothers where they took pictures of everything that was wrong with the guitar.  I had to pay another additional $115 to have the pickups redone, the volume pod was ruined so that had to be replaced, and now the guitar is working properly.  I called the store for well over a year, asking if the same person was there who did the setup, I was told yes and he was awesome, my response was no he isn't, and I wouldn't let him touch anything I own again.  I was charged $130 for him to screw up my guitar and ended up costing me around $2000 in what I lost in my amp, purchase of new equipment, having the setup repair done the right way, and what I originally paid to have it done.  I was offered 10 packs of strings which would probably value about $20, then offered $50 because it's been a year and a half and the 1st time the manager was hearing about it.  I wouldn't take another guitar for anything back to this location because it's pretty obvious he has no clue what he's doing. 

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