Complaint Review: Guitar Center

On March 14th of this year I went to the nearest Guitar Center to me to buy a computer recoding studio. I actually had my mind set on buying the "Presonus" package deal. But I settled on the "Apple Complete Recording Studio with Mac Mini v7 (MCEM2LL/A). By the way the store is over 50 miles one way form my house.

The sales guy I talk to was very helpful. While we were doing the necesarry paper work he told me about he exrta warrranty coverage for the system, a 60 month warranty which will cover it if it got damaged somehow no questions asked, "covered for 60 months", and that I had 45 days to bring it back to the store for a full refund no questions asked if I weren't happy with it for any reason, so I ordered it.

It was shipped UPS. When I got the shipment it had a big gapping hole in the side of the Package. The guy from UPS made it a point to hand it to me so that I didn't see the hole. When I got the box inside I started examining it. I came accross the damage and called Guitar Center. The lady on the phone told me to go ahead and open it to see if the Guitar Center box inside was also damaged, I did, and it had a hole in it too. Then she told me to open the Guitar Center box and see if the boxes inside of that box were also damaged. I did and there was damage. You could see were whatever had stuck through the two bigger boxes had hit the Microphone box, but it didn't pierce it: however; it was obviously mishandled in it journey from them to me. So I decided to return the package and so that is what we did at that point. They recieved the returned merchandise in their system on March 24th. (2018)

Here comes the point where Guitar Center starts getting messy. 

Remeber I sent it back after I recieved it the first time, which was mid March, and they got it back on March 24th,  so my 45 days to use it and see if I like it or not has not begun yet! 

A month goes by and I haven't recieved my order yet, So I call them at the order department to check on it. They told me they had forgotten about it, but they did go ahead and send it to me then. This time they sent it FedEx.

So now I have the system and I am using it, but it starts getting slow on me. I mean it takes forever to load up a project, amungst other issues. Like when I finally get it going the head phones will some how trasfer over to coming out of the speaker even though the headphones are connected. So I decide to return it and get the one I orignally wanted to get. 

Only they refuse to take the merchandise back even though I am with in the 45 day trial period. As I am writting this I am still with in the 45 days!

The manager there (The GM) told me that they don't take back Apple products (A MAC is an apple product). I told him noone ever told me that! (if they would have told me that, I never would have purchased it)! He said: "we have it posted on the wall outsde the entrance and other places through out the store". (Who the hell reads s**t posted on the walls)? So I left there highly upset, on the way out I told him I would never shop in that store ever again. (That means all Guitar Centers, never again)! 

By the way I called the number on the web page the night before and talked to a girl who told me I was still with in my 45 days and if I wasn't happy with it I should return it. That's a quote! She also said: "That's a lot of money, you should get the one want". And then the next day the store refuses to honor the return.

So when I got home I called the number I called the night before and talked to several people. And they told me the same thing the GM at the Baton Rouge store told me. That they don't take returns on Apple products and I had to go through Apple, So I called Apple. Apple tells me that they do not deal with the returns concerning a 3rd party, and that I have to go through them (the 3rd party, the Guitar Center store in other words)! 

So neither one of them is going to help me with Guitar Centers obvious Rip Off of my money! 

I have bought numerous products from GC adding up to thousands of dollars over the years. I will never go back to them  for anything!