Complaint Review: Gulfstream Coach

Lemons can happen, we are human and when hand work goes into building sometimes they need to be replaced. When a company owns up and stands by their product and supports the consumer it's a sign of integrity and builds trust.

Our experience with Gulf Stream was the exact opposite.

We bought a brand new Enduramax trailer in September 2012, when I say new, it truely was new.  A gentleman whom previously purchased the trailer bought it from one dealer and sold it to another after he lost his job. When I walked into the trailer I was grateful to have the opportunity to benefit my family with our first journey in it.  The mattress covers yet on and clean as a whistle.  A perfect size can haul the Harley and the kids loved it! The intention to go out West on a traveling education with my kids the intention and have many memorable journeys with it following.

On the day the Sunday we were to pack up and go out west the hand crank on the trailer fell off as we went to put the truck and trailer together.  Thankfully the RV service that sold it to us was available to come and fix it. So we set out on our journey to Yosemite on our first destination. On the 2 1/2 day journey the unit began to fall apart. Fom the bunk bed, to the bench to the master bed and the list goes on.

When I called to get it fixed Gulf Stream confirmed I was the 3rd purchaser hence there was O warranty. I figured it would be smart to fix it and sell it while it was out west to a snow bird.  Had 3 months and the 2nd largest RV show to sell it in and it remained mine, hence I figured I'd chalk it up haul it back to WI and use it as a family.  On my journey bringin it home more happened to it. Which continued to shine light on the red flags in this unit.  At that point my family felt unsafe to use it. So I again called Gulf Stream to educate them on what had happened next.  Gulf Stream was happy to support me in selling it to a dealer.  In Amazement that after hearing my story they even felt it was okay to sell was a surprise. Truly after you watch the video you too may think twice about the construction and safety of the vehicle.

I spent hours on the phone with the consumer affairs director sharing my story and requesting some sort of collaboration.

I felt we deserved to return it at full price and be compensated for the time missed work and more this entire process involved and we received nothing.  I wrote a letter to the president to get some sort of communication and understanding of what happened here.  It was clear at the service place that we had the unit fixed that everything in the back was nailed into hollow walls, int he manufacturing process they missed the studs.  Our story yet to be heard by the president, even after follow up calls.  I chose to personally deliver it to Gulf stream to get some sort of response from the president.

Gulf Stream looked it over and said it's in good condition and come to pick it up.  I have now contacted a lawyer and we have been in communication with their legal team to come to some sort of resolution. I believe we need more people collectively to create a voice with our story to get action for what we deserve when "lemon" type situations like this occur.

My hope is this story is one in a million and that most RV's out there are safe for families.
I question if Gulf Streams supports their units and those who experience these types of situations. 

I wonder what it would take to get support?

Contact us if you are interested in joining us in our efforts to receive integrity and ethical support from the Gulf Stream Manufacturers.  Thank You!... and see this video http://www.youtube.com/watch?v=Uc_YDHL54ng