Complaint Review: Gunbroker.com

Gunbroker.com, a company where persons go to buy & sell guns & accessories over the internet requires a Valid Credit Card to use their site. Their excuse being, a Credit Card is for the persons Authenticity, but in order to check the Credit Card they have to charge the Credit Card $1.00 to become a member.

Gunbroker charges $1.00 to the Credit card account & then tells the person the $1.00 is nonrefundable but the person can use the $1.00 towards selling/listing (not purchasing) their item(s).

However, after giving Gunbroker.com the Credit Card # they replied the Credit Card was Invalid. The message stated the Credit Card application didn't pass & the Credit Card information should be checked for correctness. When rechecked & submitted to Gunbroker.com they denied the Credit Card once again with another $1.00 charge. Gunbroker.com replied again the Credit Card Invalid. Contrary to Gunbroker.com's decision, the Credit Card is a Valid Credit Card.

After demanding a refund & having the Credit Card removed from Gunbroker.com they still have the Credit Card account in their records.

Gunbroker.com decides they can make a Valid Credit Card Invalid if they want, & charge the Credit Card for monies on the same account multiple times.

There's no way to contact Gunbroker, the only form of contact is with online e-mail. The only phone # is the one next to the $1.00 charges on the bank statement with Gunbroker.com's name. When calling this phone # (720) 223 0164, the auto message doesn't give any information on how to speak with anyone.

See Below for an excerpt from last conversation with Gunbroker.com by e-mail, the only way you can communicate with them:

10/26/2008 11:06:30 AM

Against my better judgement I submitted my credit card to find it just was what I thought it was going to be, A problem! I tried 2 times to have a failed answer on the screen & the third time it said I couldn't do it again. I now have a reply that says my balance has been credited for $2.00. What do we do now? I don't want this hassle, I'll stick with Gunsinternational & the others without this kind of trouble



10/28/2008 11:17:19 AM

It's now Oct 28th 2008. I see I still have a $2.00 charge on my account & a Credit Card on file. I requested information on how to have the amount & Card removed from the account & have heard nothing. I would appreciate if this matter was resolved ASAP I don't want my card information in your records.



10/28/2008 3:24:41 PM
GBSupport1015
The charge is non refundable but we can close your account and remove your credit card information if you wish.



10/29/2008 8:58:14 PM

This is ridiculous, you tell me my credit card was denied but you're still going to charge it...HOW are you going to when my card was denied twice?



10/30/2008 2:22:04 PM
GBSupport1015
In order to verify your identity our Website submits your credit card data to your bank. The bank responds with a Match, No Match or an error on three pieces of the data that you entered. This occurs whether or not the Bank actually processes the transaction. Your bank has charged us for the transaction but has responded "Service Not Available" for the address and zip code on each attempt. Even though they have charged your card, we cannot validate your account unless all three return a "Match".



11/4/2008 8:31:49 PM

If gunbroker does not refund the amount back into my account I will take measures to sue. I want out of this scam company now with my account cancelled & without any charges to my credit card.



11/5/2008 1:32:38 PM
GBSupport1015
The amount is non refundable and your account has been closed as requested.



11/5/2008 10:31:09 PM

You charge the account, take the monies & make an excuse to reject the card & refuse refund. I want a phone # to speak with a real person at gunbroker. This account will be refunded or gunbroker will be reported to any and all State & federal agencies for investigation.



11/6/2008 4:56:32 PM
GBSupport1015
Feel free to report it to whomever you wish, we told you prior to you submitting the card that any charges were non refundable.



View User Information

Account Status: Closed by User


You previously requested that we close your account. If you wish to have this account re-activated, please click here to contact Customer Support


Account Balance: $0.00

Credit Card On File: YES
Card is Valid? NOT VALID
Last payment you made: 10/26/2008
Last credit issued: (none)



J
Starlight, Pennsylvania
U.S.A.