Complaint Review: Guthy-Renker

I purchased IT Cosmetics from Guthy-Renker and used them for several months.  After realizing that these cosmetics were not much better than what I could buy in the store, I called Guthy-Renker (IT Cosmetics) in August of 2016 to cancel my shipments.  I still continued to get shipments.  I called again in late September and reiterated my request for cancellation.  I still continued to get shipments.  October, here comes another box (which I returned).  All the time my credit card is being charged.  Finally, I did not receive a shipment in November or December, but did receive a bill for $80+ dollars indicating that my account was "past due".    Once again, I contacted them the explained how I had been trying to cancel since August.

The credit card I was using for these cosmetics expired in December of 2016, so they could no longer charge that card.  I did not receive anything for another couple of months.  And then low and behold . . . after months of trying to cancel, continued shipments (and one returned), letters in the mail telling me my account was past due and threatening collection actions, what did I get in the mail????   Another box of cosmetics.  Of course, I once again returned this box to them.  Tell me why if you had a customer who you claim is past due on their account and you have sent letters threatening collection actions, why in the hell would you send them more shipments.  I personally think some kind of legasl action needs to be taken against Guthy-Renker for their unethical business practices.  To make a long story short, I have spent eight (8) months trying to cancel the Guthy-Renker projects and still am being harassed by them.