Guthy Renker Sheer Cover ripoff, unauthorized charges to credit card after account cancellation De Moines Iowa
I tried the sheer cover and the product does not keep what it advertises on TV. On March 25th 2006 I received the product and after trying it out and not being happy with it I filled out the customer service form on April 21st 2006 and cancelled my account. Today I discovered that Guthy Renker charged my Bank Account with $97.80, even though I cancelled the accoount.
I called their customer service and spoke with Roxanne who wanted to explain to me it would not be possible to cancel the account via email. Well I asked why they have the form online, and why they would give a 60 day money back guarantee.
I paid already $29.95 for a 30 day supply. She said the shipment for 90 days would be on the way and was sent out on April 24th. I told her I don't want the shipment since I cancelled the account already.
There is nothing on the website that states you can't cancel the account via email, there not even anything on there, except them saying you can cancel anytime.
I immediately informed my bank and since the charge is pending, I might be able to get my money back.
I will complaint with the Better Business Bureau and also the Attorney General in regards to this Very Fishy and unethical Company. The website states clearly your account will be charged monthly and you can cancel anytime.
This is a complete RIPOFF.
Michaela
Colorado Springs, Colorado
U.S.A.
2 Updates & Rebuttals
Irratated Customer
New York,New York,
U.S.A.
Same complaint more straight forward
#3Consumer Comment
Thu, September 18, 2008
Ordered a product from Sheercover to try, recieved several shipments on-time, then decided to stop as the product was not fullfilling my wishes. I called customer support and cancelled after several months. next month a shipment arrived, I called customer service to cancel again. Nice person (again) (got her "name and phone ID"), she said mail it back and we'll credit your creditcard. That was five months ago and I constantly get "final notice going to collection agency" stuff every month. I sent copies of the shipping order, a letter to Guthy-Renker explaining, a copy of the USPS reciepts, copy of the USPS "delivery Notifications". Never got my money back. So, take what you want from this experience of an ex-consumer of Sheercover. I suggest instead of employees defending the company on this site, they spend a little more energy streamlining their "cancellation/return operations".
Michaela
Colorado Springs,Colorado,
U.S.A.
Sheer cover cancelled my account and charged my account again
#3Author of original report
Tue, May 02, 2006
Here is the newest update on my hassle with Sheer Covers.
Tue, 25 Apr 2006 21:17:13 -0600 (MDT)
From: Guthxxxxx Add to Address Book Add Mobile Alert
To: moonxxxxxx
Subject: RE: Sheer Cover
Thank you for your e-mail. Your account was inactivated on April 25, 2006. You should receive no further shipments, unless you request them. You are always welcome to rejoin the Sheer Cover? ?Perfect Skin Club,? and may purchase individual orders whenever you wish.
If you would like to resume shipments, the shipping schedule is very flexible! You may customize your account to ship anywhere from 2 weeks to 20 weeks apart. This maintains club membership and keeps your price at the discounted rate.
For your convenience you may tailor the method of payment on your account to fit your personal needs. You may add, change or delete your
credit card at any time to be invoiced for future shipments.
All our products carry a no risk 60-day money back guarantee for items that were purchased from us. You may return the current shipment in
any packaging to Sheer Cover?, PO Box 10817, Dept. 1, Des Moines, IA 50336. Upon receipt, we will credit your account, less shipping and
handling.
If I can be of further service, please feel free to contact me. You may also contact customer service at 1-800-506-6281.
Sincerely,
Sara
Correspondence Specialist
Sheer Cover?
Next message from Sheer Covers:
Fri, 28 Apr 2006 12:40:11 -0600 (MDT)
From: Guthxxx To: mooxxxxxx
Subject: RE: Sheer Cover
Thank you for your e-mail. Unfortunately, I?m unable to change or stop an order once it has been submitted. I apologize for any inconvenience
this may have caused you.
All our products carry a no risk 60-day money back guarantee for items that were purchased from us. You may return the current shipment in
any packaging to Sheer Cover?, PO Box 10817, Dept. 1, Des Moines, IA 50336. Upon receipt, we will credit your account, less shipping and
handling.
If I can be of further service, please contact me. You may also contact customer service at 1-800-506-6281.
Sincerely,
Fred M.
Correspondence Specialist
Sheer Cover?
AND WHAT DO I SEE TODAY??? A NEW CHARGE ON MY BANK ACCOUNT:
05/01/06 CHECK CRD PURCHASE 04/28 GRC*SHEER COVER 800-506-6281 IA XXXXXXXXXXXXX ?MCC=XXXX XXXXXXXXXDA $37.90
Absolutely rediculous. I have already filed a complaint with the BBB in Des Moines and will have to contact my bank again to dispute this charge.
I have talked to 2 Customer Service Reps from Sheercovers already and get nothing but lame excuses.
DON'T ORDER ANYTHING FROM THIS COMPANY, THEIR BUSINESS PRACTICES ARE UNETHICAL AND REDICULOUS.