Complaint Review: Guthy Renker Sheer Cover

I tried the sheer cover and the product does not keep what it advertises on TV. On March 25th 2006 I received the product and after trying it out and not being happy with it I filled out the customer service form on April 21st 2006 and cancelled my account. Today I discovered that Guthy Renker charged my Bank Account with $97.80, even though I cancelled the accoount.

I called their customer service and spoke with Roxanne who wanted to explain to me it would not be possible to cancel the account via email. Well I asked why they have the form online, and why they would give a 60 day money back guarantee.

I paid already $29.95 for a 30 day supply. She said the shipment for 90 days would be on the way and was sent out on April 24th. I told her I don't want the shipment since I cancelled the account already.

There is nothing on the website that states you can't cancel the account via email, there not even anything on there, except them saying you can cancel anytime.
I immediately informed my bank and since the charge is pending, I might be able to get my money back.
I will complaint with the Better Business Bureau and also the Attorney General in regards to this Very Fishy and unethical Company. The website states clearly your account will be charged monthly and you can cancel anytime.

This is a complete RIPOFF.

Michaela
Colorado Springs, Colorado
U.S.A.