Complaint Review: Gyft

I've been a big fan of Gyft for some time.  The convenience of being able to buy gift cards for stores who would otherwise not take paypal credit online was the initial appeal.  I've been using them for some time, and now that they use bitcoin it's potentially a great business.

I tried to purchase a 150$ gift card using bitcoin, i granted Gyft access as a trusted client to my online bitcoin wallet, Coinbase.  Gyft took 149.99 out of my wallet, but I got an error and never received my gift card. 

I've tried contacting customer service several times.  They only have one form online available for you to submit a request for help.  This problem is easily a technical one, as the price for bitcoin fluctuates.  I've seen the same problem happen with Overstock but I have literally heard zero response from Gyft.  I've sent screenshots of their app having access and taking the money out of my Coinbase wallet, nothing.  No reply not even an automated "We got your request" email in response.  I inquired by posting on their Facebook page and the only thing they've done is removed my post and changed the properties to moderated.

I'm aware that there are alternatives now to Gyft when wanting to use paypal credit and bitcoin to purchase gift cards for friends or for yourself to use in stores that don't accept these payment methods.  I urge anyone who is looking for this kind of service to look elsewhere because Gyft had potential to be the leader in this niche, but fails miserably at any problem resolution or customer service.