H&R Block Poor Customer Relations & Horribly Overpriced Nationwide
I was the first scheduled morning appointment in the office that I visited. Even still, when I arrived I had to wait an additional 15 minutes for the preparer to gather documents required for filing. When filing, these issues arose.
1) STRIKE ONE: The preparer did not understand how to report my educational credits and asked me to return that afternoon for a second appointment. (This should've been reason enough for me not to trust H&R Block - the expert wasn't at all an "expert.")
2) STRIKE TWO: The filing fee, as a student, with no (what I perceived to be) complicated deductions was $295.00.
3) STRIKE THREE: When I returned, the accountant was incredibly unprofessional and rude, stating that they had "others waiting" and hinted that I should rush through remaining paperwork. Mind you, they took all of *four* hours to get back to me / call me in for the afternoon follow-up appt.
There are some decent offices out there, I'm sure, but this wasn't one of them. I am extremely disappointed with my first and only experience at H&R Block. It left a horrible taste in my mouth and I won't be soliciting their services again. Each and every employee should be trained in professionalism and be held accountable - they are, after all, representatives of a business *based in client relations.* And yes, one bad apple *does* spoil the bunch.