H & R block Absolutley HORRIBLE SERVICE redwood falls , Minnesota
The employees there DO NOT listen when you tell them your concerns & issues. I went in for an emerald advance & due to the tax preparers error we were denied. She told us multiple times that she would fix it. We went back a week later to be pushed off to a later date. One week later, we went back in & she told us it was the bank when we knew all along ( due to her admitting it) that it was her error. So yet another week later we went in & really needed the money. I had to physically go up there because we could not get her to return our phone call. Her excuse was she had the flu & was in the back ... Lamest excuse EVER to not return a phone call. Anyhow, I was so disgusted with this that I called the corporate line & was contacted by an office 80 miles away. The people at this office fixed her error & got us the loan 5 WEEKS LATER!
NEXT! We vowed not to go back to this store & that the taxes would be filed at another location. The day of our appointment some things went array. My husband & I swallowed our pride, made a decision that we needed the taxes done, due to him going out of town for work for an extended period of time. We called the office in redwood ( thinking there was another tax preparer) & were greeted very nicely. The receptionist told us that it shouldn't be a problem & that she would call me back in 2 hours. So I wait. At just about 2 hours, the people from the store 80 miles away call my cell phone. Asking how i was etc etc etc. The man then asks me about calling the redwood store. I explain the circumstances to him & he says *QUOTE* "Well, i don't see it being a problem but the employees contacted me to talk to you to make sure that you would do no physical harm or have an attitude with them." SERIOUSLY!!!???!!Let me make something clear! At NO TIME over the period of 5 weeks did I ever cuss at these people or "get an attitude" or do PHYSICAL HARM to anyone or anything. I have never been so appauled at a situation. The man apologized but said he had to make sure. Well lets just say I WILL NEVER EVER EVER GO BACK TO H&R BLOCK EVER AGAIN!