Complaint Review: hair cuttery

in regards to kirsten's responce i would like to say that you as a person should be listed on this website.... you have no idea what you are talking about in reference to this company!!!!Hair Cuttery is a multi million dollar company that pays their employees by commision and if for any reason that they may not make commision they get paid hourly. many of us may be single mothers working for this great company for the medical insurance to take car eof our children or maybe because there is reassurance that no matter what you will have a pay check!!!! until you know the facts maybe you yourself should do a little research before you tarnish a great companies name. I am a employee of this company and yes I am a single mother with no help at all so inorder to stay off the system (welfare that is) i must have medical coverage for my 19 month old. so to you Kirsten please feel free to visit haircuttery.com and maybe you will have a understanding for what you call "discount Salons" what do you charge for a hair cut???? $20,$40,$60

who the heck can afford that these days with if you got a family of 5 or 6 that would be $240 (give or take) for everyone to get a haircut each month.... if it wasnt for us "discount salons there would be some crazy looking people out there and the way gas prices, rent, taxes,etc has gone up... if anyone knows please let me know cause i must be doing something wrong!!!!

first off i would like to say if you felt uncomfortable then you had every right to leave and or choose another stylist. the fact that you didn't get what you want is not the fault of the stylist. i'm sure there are at least three other haircuttery's within 15 minutes of this salon, there usually is. as for the girl who said that we are a "cheap salon" and therefore would or could not give good service is a crock. i know plenty of people who go to high end salons and pay a butt load of money and DON'T GET what they ask for and are much more satisfied with the services they recieve at our salon ie HAIRCUTTERY. i chose to work here because i like the clientel MUCH MORE then those in high end salons because they are real people and i personally AM much happier working here.

I would like to first state that I still work for the hair cuttery. I am very happy with the company. I am also not stupid so why would I stay at a job that is a licensed proffession for $6.00 an hour. I work for commission. The Hiar cuttery rewards thier stylist for customer satisfaction. Many people are not aware that you can choose the stylist you want to do your hair. And if you are uncomfortable in anyones chair. Ask questions, switch stylist, or even leave. Also, Hair Cuttery has over 900 salons in the eastern US. If she was uncomforable in that salon she could have gone to a different Hair cuttery in less than a mile away. Hair Cuttery even tho it is an affordable family salon has a lot of awesome stylist. If you are looking for a good stylist ask questions about training. Specialized services. Observe how the stylist cut and interact before you put your name in the computer. If you want color visit the salon and get a trim. If the stylist understands what you want and you are comfortable with the person then go back for the service. Ask the stylist right out are you comfortable with High lights or color. Trust me they will be truthful especailly when they know you are coming back next week. If not they will be able to tell you who in the salon loves color and hight lights etc. WE at the Hair cuttery enjoy having educated consumers cause it makes our job a lot easier. Personally speaking I have fixed alot of expensive or high priced salons messes too.. Just because it costs more does not mean its better..

I would like to first state that I still work for the hair cuttery. I am very happy with the company. I am also not stupid so why would I stay at a job that is a licensed proffession for $6.00 an hour. I work for commission. The Hiar cuttery rewards thier stylist for customer satisfaction. Many people are not aware that you can choose the stylist you want to do your hair. And if you are uncomfortable in anyones chair. Ask questions, switch stylist, or even leave. Also, Hair Cuttery has over 900 salons in the eastern US. If she was uncomforable in that salon she could have gone to a different Hair cuttery in less than a mile away. Hair Cuttery even tho it is an affordable family salon has a lot of awesome stylist. If you are looking for a good stylist ask questions about training. Specialized services. Observe how the stylist cut and interact before you put your name in the computer. If you want color visit the salon and get a trim. If the stylist understands what you want and you are comfortable with the person then go back for the service. Ask the stylist right out are you comfortable with High lights or color. Trust me they will be truthful especailly when they know you are coming back next week. If not they will be able to tell you who in the salon loves color and hight lights etc. WE at the Hair cuttery enjoy having educated consumers cause it makes our job a lot easier. Personally speaking I have fixed alot of expensive or high priced salons messes too.. Just because it costs more does not mean its better..

I would like to first state that I still work for the hair cuttery. I am very happy with the company. I am also not stupid so why would I stay at a job that is a licensed proffession for $6.00 an hour. I work for commission. The Hiar cuttery rewards thier stylist for customer satisfaction. Many people are not aware that you can choose the stylist you want to do your hair. And if you are uncomfortable in anyones chair. Ask questions, switch stylist, or even leave. Also, Hair Cuttery has over 900 salons in the eastern US. If she was uncomforable in that salon she could have gone to a different Hair cuttery in less than a mile away. Hair Cuttery even tho it is an affordable family salon has a lot of awesome stylist. If you are looking for a good stylist ask questions about training. Specialized services. Observe how the stylist cut and interact before you put your name in the computer. If you want color visit the salon and get a trim. If the stylist understands what you want and you are comfortable with the person then go back for the service. Ask the stylist right out are you comfortable with High lights or color. Trust me they will be truthful especailly when they know you are coming back next week. If not they will be able to tell you who in the salon loves color and hight lights etc. WE at the Hair cuttery enjoy having educated consumers cause it makes our job a lot easier. Personally speaking I have fixed alot of expensive or high priced salons messes too.. Just because it costs more does not mean its better..

I would like to first state that I still work for the hair cuttery. I am very happy with the company. I am also not stupid so why would I stay at a job that is a licensed proffession for $6.00 an hour. I work for commission. The Hiar cuttery rewards thier stylist for customer satisfaction. Many people are not aware that you can choose the stylist you want to do your hair. And if you are uncomfortable in anyones chair. Ask questions, switch stylist, or even leave. Also, Hair Cuttery has over 900 salons in the eastern US. If she was uncomforable in that salon she could have gone to a different Hair cuttery in less than a mile away. Hair Cuttery even tho it is an affordable family salon has a lot of awesome stylist. If you are looking for a good stylist ask questions about training. Specialized services. Observe how the stylist cut and interact before you put your name in the computer. If you want color visit the salon and get a trim. If the stylist understands what you want and you are comfortable with the person then go back for the service. Ask the stylist right out are you comfortable with High lights or color. Trust me they will be truthful especailly when they know you are coming back next week. If not they will be able to tell you who in the salon loves color and hight lights etc. WE at the Hair cuttery enjoy having educated consumers cause it makes our job a lot easier. Personally speaking I have fixed alot of expensive or high priced salons messes too.. Just because it costs more does not mean its better..

I would like to address Kirsten's response to the previous post. I was employed by the Hair Cuttery for a total of seven years. I have never worked for a better company. They provide training through out my employment, for all aspects of our trade. Keeping us "up to date" on the ever-changing styles and color trends. We were also re-imbursed for many trade shows and classes. I can not speak for this salon specifically but to imply that this company is not staffed by incompitent employees is wrong.

I also wanted to explained that the Hair Cuttery is not a franchised salon or a discount salon. They are owned and corparately managed by one person (ie Denise Rattner) Who was not a banker or investor but was a stylist himself. He built this company to what it is today. As far as I know in the salon industry, there are only three ways stylist can be paid (1) They own the salon. or(2)They rent their booth. finally (3) They are paid commission. Hair Cuttery Stylist are NOT paid by the hour they are given a commission. Hair Cuttery's commission is comparable to many "Up Town" salons. I've worked in both types of salons. I CHOOSE to work for this corparation because they offered a great healthcare benifits package. As you probally know most privately owned salons generaly don't offer ANY benefits. Unfortunately, lack of communication between stylist and client is the biggest reason for displeaser in service. It is important that the customer is treated with respect and listen to if you feel that you are not being respect or listen to get up before they start to cut your hair. ( I dont mean this to sound rude, I just want to explain to the clients out there don't be intimidated by a rude stylist!)Then report them immediately! Keep in mind miscomminication or lack of comminication can happen in Any type of salon.

P.S I find it funny that most racists and bigits always have the need to tell everyone that the are not being racist or bigited. Hmmmm.

I would like to address Kirsten's response to the previous post. I was employed by the Hair Cuttery for a total of seven years. I have never worked for a better company. They provide training through out my employment, for all aspects of our trade. Keeping us "up to date" on the ever-changing styles and color trends. We were also re-imbursed for many trade shows and classes. I can not speak for this salon specifically but to imply that this company is not staffed by incompitent employees is wrong.

I also wanted to explained that the Hair Cuttery is not a franchised salon or a discount salon. They are owned and corparately managed by one person (ie Denise Rattner) Who was not a banker or investor but was a stylist himself. He built this company to what it is today. As far as I know in the salon industry, there are only three ways stylist can be paid (1) They own the salon. or(2)They rent their booth. finally (3) They are paid commission. Hair Cuttery Stylist are NOT paid by the hour they are given a commission. Hair Cuttery's commission is comparable to many "Up Town" salons. I've worked in both types of salons. I CHOOSE to work for this corparation because they offered a great healthcare benifits package. As you probally know most privately owned salons generaly don't offer ANY benefits. Unfortunately, lack of communication between stylist and client is the biggest reason for displeaser in service. It is important that the customer is treated with respect and listen to if you feel that you are not being respect or listen to get up before they start to cut your hair. ( I dont mean this to sound rude, I just want to explain to the clients out there don't be intimidated by a rude stylist!)Then report them immediately! Keep in mind miscomminication or lack of comminication can happen in Any type of salon.

P.S I find it funny that most racists and bigits always have the need to tell everyone that the are not being racist or bigited. Hmmmm.

I think the bigger issue is that as soon as you walked in the door of the salon, you were taken at gunpoint to the chair and forced to receive (and probably pay for) the service against your will. You should contact your local law enforcement officers to begin the criminal proceedings process. It's possible their actions were of a felonious nature.

OH! You were NOT held at gunpoint? You sat down and CONTINUED with the service even though you could not communicate your needs? Where is the personal liability in this particular ripoff report?

This site is filled with people who seem to have legitimately been ripped off. Your report, however, is vindictive in that you placed YOURSELF in a lose-lose situation by being -- well, forgive me -- STUPID. You did not SUDDENLY discover you had communication issues when she was cutting the back of your hair! You knew you had these issues from the get go!

So get your a*s UP out of the chair, take responsibility for your own actions: Say "No Thank You" (or "Gracias No!"), and go find a salon where you can communicate your needs.

This is not a ripoff. You need to find yourself a "I'm an idiot who refuses to take responsibility for her own actions and am looking to blame someone else, ethnically if possible, for my own stupid decision" website and post your issue there.

That's my constructive criticism to other consumers. Be smart, people.

I was stating something I read from an INS publication. I am not saying that "all" people who come on tourist visa overstay; I said that two-thirds of the people considered "illegal" came here via a tourist visa and overstayed and that is how they came into the US. Many of these work under the table for awhile and go back home..I have seen this first hand from prior relationships while living in the Los Angeles area. My point is,many people who ARE bigots, associate "illegal" with "Mexican", and that is FAR from the entire picture. Not all illegals "sneak" into the country.

Sherri, I have to say that your remarks are just a little upsetting. WHY would you choose to say such bad things about people visiting here on visas???

I think you must be a little bit prejudiced when it comes to people that want to come here and visit or whatever for awhile on visas. So your now saying that if we give them a visa to come visit theyre going to "overstay" and become illegal aliens???

You are just ridiculous!

If you will do a little research, less than ONE-THIRD of the illegal aliens in this country are Hispanic. TWO-THIRDS of the illegal aliens in this country came here legally, usually on a tourist visa and overstayed.

If one of the "illegal" Hispanics is able to buy a house, it is because they worked hard, saved their money and qualified, something they would have likely not been able to do had they been illegal. "Mexican" and "Hispanic" doesn't translate to "illegal."

As a salon professional I think I can provide some insight to this situation other than "illegal aliens are invading." That makes little sense seeing as how in most states you have to prove you are a citizen to have a license. Most states require a certain amount of accredited and documented education occurs before one can even take any testing required for the license.

I could be totally wrong, but a salon named Hair Cuttery is probably a discount salon. I fail to see how that name would be appealing to an upper income clientele. Not that discount salons are inherently bad, but one needs to take an honest look at the situation. Why would a salon professional that is not just adept but very good at what they do go to work for a discount salon. Discount salons do not offer competitive wages for accomplished professionals. We are paid two ways in this industry. Commission or hourly. Discount salons limit a pro's income with an hourly wage. If I perform a $100 service in one hour I still only get paid the same $6.00 an hour wage that the girl outside smoking does. I was working for the last hour and she was outside smoking. Why should she get paid if she wasn't working? And, sometimes there isn't a client for every stylist, we sit and wait. We have to to provide good customer service. Also discount salons limit our income with prices that are too low. There is an industry standard for the exact percentage of commission paid. So, the less the fee of the service, the less I get paid. Also, less time is given to the pro to complete a service for the salon to remain profitable. Corners MUST be cut.

If I am awesome at what i do, why would I work at a discount salon?! I wouldn't. I am NOT saying that all stylists at these salons are not proficient in their trade. A pro can be where they are for a variety of reasons. Too numerous to list. But, it is a fact that those who are new to the profession or are in some other way "disadvantaged" professionally usually end up in these places. Kind of equates to you cannot get a good filet mignon at Ponderosa. In this situation, and many others the following saying explains it all. When you get a discount, you have to give up something to get what you want.

"Good work isn't cheap, and cheap work isn't good."

"You get what you pay for."

Some day I want to make a trip to Mexico and see who's living there now. With the unbelievable influx of Mexicans into the US (legal and *mostly* illegal) it's difficult to imagine any left South of the Rio Grande.

I also notice that many packaged items at the stores must be rotated a couple of times to find the English portion of information.

The Hispanics now outnumber the Blacks in the US. 9of 12 houses sold within the last year in one of my neighborhoods were sold to Hispanics.

Not a racial or bigoted entry. Just the facts, Jack!