Hair Cuttery, Veveta, Joseph Butchered my hair, and ruined my jacket Las Vegas Nevada
I went in and told Veveta (the manager) exactly how I wanted my hair. It shouldn't have been too hard since all I needed was a very slight trim. She disregarded my instructions on what I wanted done with my hair though. She ended up cutting one side of my head a full 2 inches shorter than the other. But instead of drying my hair and showing me a mirror, she ushered me out of the salon so I had to look at my hair in my car sunshade mirror. I used to have hair half-way down my back, but now my hair barely goes below my ears, with one side being practically shaved, and the other being a sort of "A-line". Sad to say, it's not something you can cover up by wearing in a different style. It's too short to do anything with it. Needless to say, I've become quite fond of my hats.
It also is advertised through the store that shampooing is included in the cost, but instead she just half-sprayed down my hair. Most of it was dry though, she didn't style, she didn't even comb through it.
Before I drove off though, I noticed that the pink jacket I was wearing was covered in black spots. It turns out the smock she draped over me while I got my hair cut, hadn't been cleaned and instead she had just turned it over. The side that was against my clothes was covered in hair dye, which then transferred to my clothes and my skin. So now my $40 jacket is ruined, and the sad thing is, they tried to say it was because I'd gotten my hair dyed and I should expect hair dye to get on my clothes. When I told them that I had NOT gotten my hair dyed, they hung up. I made sure to take pictures of my jacket though.
I drove home and asked my husband if my eyes were just playing tricks on me. And he called the manager to get a refund and compensation for my ruined jacket, but she was busy and said she'd call back. She never called back. We called later and spoke to the co-manager, and he said he wouldn't refund my money, and there would be no compensation for the jacket.
So I went to www.haircuttery.com and got the customer service number, and tried to call them. But if you call the numbers they provide you only get a recorded message, no matter what time or what day you call. We left a message, waited the 48 hours they ask you to give them, then called again. We left another message, waited 48 hours, and called again. So far we have left 5 messages, and I've sent emails. No one has responded. I didn't even get an email to verify they received mine. I tried 3 separate numbers on their website, and 2 of them send you to their recorded message. The 3rd is for web tech issues and what-not.
I still can not get a hold of anyone who is willing to even talk with me. The manager refuses to speak to me or my husband on the phone. And their customer service representatives refuse to call back, even though it says they check messages multiple times a day. I'm so frustrated, and now I have the constant reminder of what they did, every time I look in the mirror or run my fingers through my hair.
Sarah
las vegas, Nevada
U.S.A.
3 Updates & Rebuttals
Xhaircuttery Worker
Jacksonville,Florida,
U.S.A.
ex employee
#4UPDATE EX-employee responds
Sat, December 06, 2008
Sarah,
I used to work at Haircuterry and I'm sure you probably already called the corporate # --- ??? The usual protocol is that you leave a message (which you stated you already did and with no response) and that information is supposed to be forwarded to the district leader of your area. He/she is supposed to contact you and resolve. Also the situation with your jacket should also be resolved. At my salon we had to replace a customer's shirt because the shampoo bowl had dye on it and ruined their shirt. It would be helpful to know the store ID # (that # is always printed on your receipt, usually 4 digits).
It's not mandatory to have that ID # but helpful..you can also call the store and ask for their store ID #. My recommendation is to recall the # 703-269-5400 and try to get thru to the human resources dept.. I know that sounds crazy but you will at least talk to a live person and not a voice mail. Or the best advice would be to send a certified letter to the owner, Dennis Ratner. Trust me, that letter will be intercepted quickly but you should definitely get a response..Good luck!!! Linda
Cat
Hendersonville,Tennessee,
U.S.A.
ALSO
#4Consumer Suggestion
Fri, November 14, 2008
You need reciepts for you jacket or some proof of how much it is worth because that needs to be part of your suit against them. Follow through on this and next time insist on a mirror. I had a salon do something similar to my hair and I had taken in a picture and the hairstylest ended up cutting it so short I looked like I had just had a buzz cut! I never went back and now I have been at the same stylist for 20 yrs, so they lost a good customer . Thing is when I switched, so did my entire family! So sometimes the only way to get them is in the pocketbook!
Robert
Irvine,California,
U.S.A.
Suggestion
#4Consumer Comment
Fri, November 14, 2008
You may need to go after the Hair Stylist and the Owner. This is because a lot of Salons only "lease" a space to the Hair Stylist and may not be ultimately responsible. So first before it gets too late if you don't already have pictures of your hair get some to use as evidence.
1. Send both individual letters stating your request for them to pay for the damages. Make sure these letters are by Certified Mail with Return Receipt. This would include the cost of the jacket, the hair cut, and possibly even the cost to make your hair right. Let them know they have 14 days to "make it right" or you will file suit, at which time you will include court costs also. Send them by Certified Mail with Return Receipt to the Salon. If you know for a fact that the Stylist is an employee, or is just "leasing" the space you can skip sending the letter to the other person.
2. If after 14 days they did not give you a satisfactory resolution go to your local court house and file a Small Claims Case against both parties.
In court you will have your receipt from the Salon, pictures of your hair and the jacket. You will also have the Certified Letter that shows you gave them the opportunity to make it right before you filed suit. While nothing is guaranteed it sounds like you have a very good case against them.