Complaint Review: Hair Loss Control Clinic

After ordering a hair care product from hlcconline.com on
10/10/2009 17:21:22 EDT, a woman named Rebecca emailed me within a day
to "discuss my order with me," and other treatment
options available to me. She proceeded to try to sell me 4 other products at an in-house
discount or $50.00 of which I had no interest whatsoever with my
response being that it cost too much, and that the price would have to come
down further before I'd consider it. Arriving home the next
evening I find a voice mail asking me to call her of which I ignored due to
the fact that I was not interested in anything else that she had
to say. Keep in mind that the price on second contact was lowered
twice thus far (initial call and follow up call) further affirming my assumptions that their products are grossly overpriced. Today is October 19 - 9 days after
placing the order and I still have no   product (overpriced shipping is $8.95 alone) I Emailed the company yesterday letting them know
that I was aware of what they were doing,(holding an order in an attempt to
upsell) and that if I did not have a tracking receipt by Monday showing
this item was shipped the next business day that they could keep
the product. This products they sell are over priced Minoxidil
and vitamins and nothing more. I purchased 3 bottles of 15% Minoxidil over
the internet from another company at the cost of one of their
single bottles of Minoxidil and the same product both in chemistry and quality.

Here is their response to my email threat:

Your Order will ship out this afternoon. If you do not want
it to



ship,please notify me prior to 1pm. I have tried to reach you to discuss your order and assist you in explaining which
products would truly assist you in stopping your hair loss, and regrowing hair. Unfortunately, the last response I have from you was an email stating:

"Can you make a better deal than $60.00?

If not then I have to decline."

To this I responded, offering you a deal of $50 for all 4
products, which is a savings of over $129! Following that email, I have had no
response from you, despite continued efforts to speak with you before
upgrading your order. I do apologize that you are upset. It is normal protocol for
a Certified Hair Loss Consultant to follow up with EVERY online purchase
in order to assure your hair loss condition is properly diagnosed, the
correct products are prescribed, and the clients goals and special needs are
properly met with the correct products and program.

Translation: We did not ship your order because we were not
happy with the amount that you had spent here on your initial
visit and it is our duty to hold up your order to get more money out of
your wallet.

 

Stay far away from these types of companies due to their
bait and switch methods of doing business. I have seen these types of
companies pull this stunt too many times to count. They are being
disingenuous and dishonest in the way they are conducting business. Here is a short list of their overpriced product costs
compared to other companies on the Internet.

Hlcc.com - Ultimate I Laser Hair Brush $399.00   ULTIMATE I - 12 LASER DIODE BRUSH $779.00 

Google:

http://www.ecrater.com/product.php?pid=5206174 $149.00

Sunetics Laser Comb

US $275.00

http://cgi.ebay.com/Sunetics-Laser-Comb_W0QQitemZ320349396341QQcmdZV



iewItem?rvr_id=&itemid=320349396341

 

"These are the exact same products that provide laser
treatment to allegedly grow hair. A laser is a laser unless it's an
overpriced laser and HLCC.com offers you overpriced products. The product that I had ordered is being touted as :
"This highly concentrated preparation for home treatment contains biotin, Dexpanthenol, two vitamins, cysteine, cystine, methionine,
saw palmetto, and amino acids which are found in the hair shaft,
now with more DHT blocking ability!"

Once again I found the exact same product at half the cost
online doing a simple Google search. (Their price is 48.00) and I
have found the same product under a different label for $25.00

 

They also have a hidden proxy on Godaddy.com. What are they
hiding? The fact that they operate out of a small home office maybe? They want
to give the impression that they are a large player in the business and this is
possibly a deception as no large company hides their registry information Theyve
been in business since 2000 yet they claim to have been in business for 20
years?

We have helped more than 94 affiliated hair loss treatment
clinics, hundreds of salons, spas, studios and physicians with our more than
twenty years treating hair loss.

Yet
a registration search reveals conflicting information showing they have been in
business since 11-06-2000:

 

ICANN Registrar:

GODADDY.COM, INC.

Created:

2000-11-06

Expires:

2011-05-01

Updated:

2009-07-08

Registrar Status:

clientDeleteProhibited


Registrar Status:

clientRenewProhibited


Registrar Status:

clientTransferProhibited


Registrar Status:

clientUpdateProhibited


Name Server:

NS1.HOSTASAURUS.COM (has 13,050
domains )

Name Server:

NS2.HOSTASAURUS.COM (has 13,050
domains )

Name Server:

NS3.HOSTASAURUS.COM (has 13,050
domains )

Name Server:

NS4.HOSTASAURUS.COM (has 13,050
domains )

Whois Server:

whois.godaddy.com

 

 

Registrant:
   Domains by Proxy, Inc.
   DomainsByProxy.com
   15111 N. Hayden Rd., Ste 160, PMB 353
   Scottsdale, Arizona 85260
   United States

   Domain Name: HLCCONLINE.COM
      Created on: 06-Nov-00
      Expires on: 01-May-11
      Last Updated on: 08-Jul-09

   Administrative Contact:
      Private, Registration  
      Domains by Proxy, Inc.
      DomainsByProxy.com
      15111 N. Hayden Rd., Ste 160, PMB 353
      Scottsdale, Arizona 85260
      United States
      (480) 624-2599      Fax -- (480) 624-2598

   Technical Contact:
      Private, Registration  
      Domains by Proxy, Inc.
      DomainsByProxy.com
      15111 N. Hayden Rd., Ste 160, PMB 353
      Scottsdale, Arizona 85260
      United States
      (480) 624-2599      Fax -- (480) 624-2598