Complaint Review:
www.hairflowers.net Heather Leonard Ross
hairflowers.net Heather Leonard Ross Bought over $150 in flowers that fell apart. Dont ever buy from this person - is a rip off scam artist! Crystal Lake, Illinois
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www.hairflowers.net Heather Leonard Ross
96 Maple st
Crystal Lake, Illinois
United States of America
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1-224-356-0856
Web:
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Bought over $150 in flowers that fell apart. Dont ever buy from this person is a rip off scam artist to be selling such cheap hair flowers. Her hair flowers are the worst! Cheap and over priced. Your better off on buying them from Clairs or make them yourself at Michaels. I bought these for my wedding and it would be so embarrassing if I even used these for my special day. I cant even describe how horrid they are. Heather the designer should really just sell them at a yard sale!! It took 3 months to get them too!
1 Updates & Rebuttals
Heather
Crystal Lake,Illinois,
United States of America
100% Satisfaction Guaranteed
#2REBUTTAL Owner of company
Fri, February 12, 2010
Jennifer,
This report you filed was very harsh, I understand emotions run high during weddings so first I would like to say that I have a love it or return it policy.
From my website:
I am completely committed to your 100% satisfaction with my product. Any item can be returned for a refund or exchange.
If for any reason you are not fully satisfied with the products you order, please let me know and we will work together to make sure you have the right product for you.
I want you to feel glamorous when you wear my hair flowers.
Refunds or exchanges accepted, no questions asked.
I've searched through all my orders for the last 6 months and have not found a Jennifer from Los Angeles. Maybe I missed it (I went through 4000+ orders) or maybe you are on the outskirts of LA and I couldn't find it. Either way I don't understand why you wouldn't email, return the shipment or call me about this? I have never had a complaint like this. I have over 2500+ positive feedback (99.7%) on ebay: http://stores.ebay.com/artsygrrrl. 100% positive on Amazon and 1000+ happy customers on my site.
I've made hundreds of wedding flowers and custom wedding orders. Sometimes packages are damaged during shipment and I can not help that but that is why I have my return or exchange policy. Damaged orders especially for a wedding is a terrible tragedy.
Please send my your order number (you received it with your order confirmation email) or if you no longer have it send me your email you used during checkout, or your full name and I'll look up your order and check the usps tracking as well.
You may email me at heather@hairflowers.net, info@hairflowers.net, contact@hairflowers.net or sales@hairflowers.net or send an email to all of them. You may call me at 1-224-356-0856. You may also send the order back.
It's very easy to get a hold of me. Thanks, I look forward to your email or phone call so we can fix this.
Heather