Complaint Review: Hall Nissan

I had gone to this dealership to trade in my 2001 PT Cruiser.I initially wanted a 2007 Versa or a sentra, but they had chosen a 2005 Dodge Durango with a dvd entertainment system and a navigation system. I signed a contract, which stated that Nissan Motor Acceptance Corp. was going to finance the vehicle. then the finance manager told me congratulations on my purchase.

then seven days later, I received a phone call from a sales manager telling me that they couldnt find a bank. I told them that I had a bank on the contract and he went on to tell me that the sale fell through and that he was sorry (yeah right!).

So I went to the dealership on monday April 30th and spoke with the general manager. he told me that he had an approval from another bank and will find one. So, I had waited two days and called to ask the if they found a bank, the sales manager told me they were still finding one.

then I received a call from a different sales manager and he told me to return the car because they couldnt find a bank which means that they have lied to me and breached a contract.

I filed a complaint to the Virginia Consumer Affairs and they have basically backed up the dealership. I complained to the BBB and they had sided with Hall. I guess its because the membership dues they are paying the BBB. So if anyone lives in the hampton roads region, dont go to any of the Hall's dealerships.

Sydney
Virginia Beach, Virginia
U.S.A.