Halleen Kia Company will not honor auto warranty NorthOlmsted Ohio
I have a 2011 Kia Sorrento Ex with 19,000 miles. My car sat in a shopping center parking lot for 3 hours while I shopped, when I got back to my car, the dashboard buttons were melted.the company is trying to blame me, and is giving me the complete run around saying they won't cover it. The warranty is for 100,000miles/10yrs, bumper to bumper. The service rep. said the buttons cost $1300.00 and the company won't pay. I say $1300.00 buttons shouldn't melt, if they do, fix it and honor the warranty. That's why I bought this car, for the great warranty, but if you don't stand behind it, what good is it?
2 Updates & Rebuttals
Halleen Kia
North Olmsted,Ohio,
Donna: 2011 Kia Sorrento Ex
#3REBUTTAL Owner of company
Tue, May 21, 2013
Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction and I'd like to extend my sincerest apologies that you left our dealership with disapproval overshadowing your experience. I would really appreciate the chance to speak with you regarding this matter so we might work towards a resolution and I can apologize again. Please contact me at your earliest convenience. Regards, Eric Halleen - GM, ehalleen@halleenkia.com
Halleen Kia
North Olmsted,Ohio,
Donna: 2011 Kia Sorrento Ex
#3REBUTTAL Owner of company
Tue, May 21, 2013
Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction and I'd like to extend my sincerest apologies that you left our dealership with disapproval overshadowing your experience. I would really appreciate the chance to speak with you regarding this matter so we might work towards a resolution and I can apologize again. Please contact me at your earliest convenience. Regards, Eric Halleen - GM, ehalleen@halleenkia.com