Complaint Review: Hammacher Schlemmer

I purchased this item from the seller's website on Saturday, May 12. On Monday, May 14 I called to check on the status of my order. The customer service representative said the item had not yet been processed, and the delivery of the item would not be done for at least one week and possibly two weeks. She said my account would not be charged until the item shipped. I told the CS rep that this was not acceptable, that I needed the item sooner, and would call her back.  I called back 56 minutes later and cancelled my order. The CS rep confirmed that my order was cancelled and my account would not be charged.

I then ordered the item from a different vendor.  On May 15 at 7pm I was called by the CS rep that told me my order was cancelled.  She said it was too late, the item was shipped, my account was charged, and I could return it if I wanted when it arrived. 

I was very upset.  I called the vendor this morning at 9:30am and spoke with a supervisor.  She said there was nothing she could do and if I didn't want the item to just return it.  Once they received it she would credit my account. 

I am now without the use of my money for at least 2 weeks due to their mistake and have to go through the trouble and aggravation of re-sending an item I did not want back to this vendor who now has my money. 

I believe I was fraudulently mislead by this vendor in order that I would be forced to accept merchandise I did not want for their benefit and profit.